Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily IT support operations and manage internal projects while mentoring your team.
- Company: Join an award-winning company that truly invests in its employees' growth and well-being.
- Benefits: Enjoy a competitive salary and an exceptional benefits package that stands out in the region.
- Why this job: Be part of an exciting time in a culture focused on employee development and innovation.
- Qualifications: Proven experience in IT support leadership with strong knowledge of Microsoft 365 and Azure.
- Other info: This role offers a chance to influence IT strategy and work with cutting-edge technologies.
The predicted salary is between 36000 - 60000 £ per year.
Due to their continued success, our client is currently recruiting for an experienced IT Support Team Leader to strengthen their IT department. This is a fantastic opportunity to work for an award-winning company who really take care of and invest in their employees, they offer an exceptional benefits package, and it is an extremely exciting time to be a part of their business., * Taking the lead on day-to-day support operations and internal IT projects, managing escalations, and providing guidance to ensure best practices in troubleshooting and user support.
-
Effectively leading and mentoring the IT support team, handling daily operations and escalated issues
-
Successfully leading, managing and coordinating internal IT projects
-
Delivering high-quality, user-centric customer service and maintain support standards. Identifying areas for process improvement and collaborating with other team members.
-
Overseeing documentation, training, and team performance metrics.
-
Developing and maintaining internal IT procedures and standards
-
Monitoring and develop IT service levels
-
Interface across the business to develop continuous improvement strategy
-
Contributing and influencing the IT strategy
-
Delivering third-hand IT support, handling escalated calls
-
Delivering value from partnership with technology suppliers
-
Supporting the development of continuity plans
-
Ensuring systems and business data is secure and having the appropriate back- up solutions
-
Researching new technologies and proactively making product selection recommendations
-
Overseeing contract and license management for the IT systems, users and software
-
Take ownership of the Microsoft Office 365
-
Proven experience within a similar IT Support lead role, with extensive experience of managing modern IT estates
-
A strong knowledge of operating standards and frameworks focused on cyber security standards and practises (for example Cyber Essentials/plus, ISO27001)
-
Extensive technical knowledge of Microsoft 365, Azure Active Directory, ideally supported with relevant certifications
-
Technical knowledge and configuration knowledge of Windows Server stack
-
Strong knowledge of cloud solutions, with a real focus on Microsoft Azure
-
Experience administrating and maintaining IT networks
-
Strong Windows desktop support experience
-
Proven experience of successfully leading, supervising, or managing an IT team
-
Proven leadership skills, including team and individual training and support
-
A proactive approach with "can do" attitude and ability to motivate others
-
Proven problem-solving abilities
-
A high degree of accuracy and attentional to detail
-
Excellent communication skills, written and verbal
As well as the opportunity to flourish in an employee focussed culture, the successful candidate will be offered a competitive salary and benefits package which are out of this world, and unrivalled in the region.
IT Support Lead employer: TIME Appointments Ltd
Contact Detail:
TIME Appointments Ltd Recruiting Team
enquiry@timeappointments.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Lead
✨Tip Number 1
Make sure to showcase your leadership experience in IT support roles. Highlight specific instances where you successfully managed a team or led projects, as this will resonate with our focus on mentoring and guiding the IT support team.
✨Tip Number 2
Familiarize yourself with the latest trends in IT service management and cybersecurity standards like Cyber Essentials and ISO27001. Being knowledgeable about these frameworks will demonstrate your commitment to maintaining high support standards.
✨Tip Number 3
Prepare to discuss your experience with Microsoft 365 and Azure Active Directory in detail. We value candidates who can provide insights into their technical knowledge and configuration skills, so be ready to share specific examples.
✨Tip Number 4
Emphasize your problem-solving abilities and proactive approach. Share stories that illustrate how you've tackled escalated issues or improved processes in previous roles, as this aligns with our goal of continuous improvement.
We think you need these skills to ace IT Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and leadership. Focus on specific achievements in managing teams, handling escalated issues, and leading IT projects that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, emphasize your proactive approach and problem-solving abilities. Mention your experience with Microsoft 365 and Azure, as well as your knowledge of cyber security standards, to show you are a perfect fit for the role.
Showcase Leadership Skills: Provide examples of how you've successfully led and mentored IT teams in the past. Highlight any training or development initiatives you've implemented to improve team performance and service delivery.
Demonstrate Communication Skills: Since excellent communication is key for this role, ensure your application is clear and concise. Use professional language and structure your documents well to reflect your attention to detail.
How to prepare for a job interview at TIME Appointments Ltd
✨Showcase Your Leadership Skills
As an IT Support Lead, your ability to lead and mentor a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your leadership style and how you motivate others.
✨Demonstrate Technical Expertise
Make sure to brush up on your knowledge of Microsoft 365, Azure Active Directory, and Windows Server stack. Be ready to discuss your technical experience and any relevant certifications that support your expertise.
✨Emphasize Problem-Solving Abilities
The role requires strong problem-solving skills. Prepare to discuss challenging situations you've faced in previous roles and how you approached resolving them, focusing on your analytical thinking and attention to detail.
✨Communicate Effectively
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to explain complex technical concepts in a way that non-technical stakeholders can understand.
