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- Tasks: Coordinate customer service and ensure top-notch support for clients in logistics.
- Company: Global logistics specialist known for exceptional customer service.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Experience in shipping and logistics with strong communication skills.
- Other info: Fast-paced role with a focus on teamwork and customer relationships.
The predicted salary is between 30000 - 42000 £ per year.
Time Appointments are excited to be working on behalf of a worldwide logistics specialist who are currently recruiting for an experienced Customer Service Coordinator to join their Ipswich office. This is a fantastic opportunity for a customer service driven, and commercially aware individual. Our client prides themselves on delivering the highest level of customer service to all their customers and are now looking to take on an experienced professional to help deliver this service.
Key Duties & Responsibilities:
- Liaising with existing and potential customers.
- Liaising with relevant operations to ensure the clients’ requirements can be delivered.
- Creating and processing orders from bookings received.
- Balancing the needs of both the customer and the client to ensure a high level of service is provided to the client within both operational and financial constraints.
- Handling any customer query or operational problem.
- Compiling, maintaining, and transmitting records or KPI’s for customers upon request.
- Day-to-day liaison with customers, terminals, suppliers, and colleagues internally and across the European network.
- To undertake any other tasks as and when required, and within your skill and ability.
Skills & Experience Required:
- Similar experience gained within the Shipping & Logistics Industry.
- A genuine passion for providing excellent customer service and maintaining effective business relationships to exceed customer expectations.
- Strong communication and interpersonal skills, written and verbal.
- A high degree of accuracy and attention to detail.
- Highly motivated, with drive and determination.
Customer Service Coordinator in Ipswich employer: TIME Appointments Ltd
Contact Detail:
TIME Appointments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service scenarios. Think about how you would handle specific situations and be ready to share your experiences. We want you to shine!
✨Tip Number 3
Showcase your passion for customer service during interviews. Share stories that highlight your dedication to exceeding customer expectations. Remember, it’s all about making a connection with the interviewer!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Coordinator in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in the shipping and logistics industry, and showcase your passion for customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've exceeded customer expectations in the past, and let us know what excites you about working with us.
Show Off Your Communication Skills: Since strong communication is key for this position, make sure your written application reflects that. Keep your language clear and concise, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at TIME Appointments Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, especially in the shipping and logistics sector. This will show that you understand the importance of delivering top-notch service.
✨Research the Company
Get to know the logistics specialist you're interviewing with. Understand their values, mission, and what sets them apart in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in being part of their team.
✨Prepare for Common Scenarios
Anticipate questions about handling customer queries or operational problems. Think through how you would balance customer needs with operational constraints. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Show Off Your Communication Skills
Since strong communication is key for this role, be ready to showcase your verbal and written skills. During the interview, listen carefully, respond thoughtfully, and don’t hesitate to ask clarifying questions if needed. This will highlight your interpersonal skills and attention to detail.
