At a Glance
- Tasks: Assist customers with orders and provide top-notch service in a fast-paced environment.
- Company: Join a leading business in Ipswich known for its supportive team culture.
- Benefits: Competitive pay, career growth opportunities, and a vibrant work atmosphere.
- Other info: Dynamic role with opportunities to learn and grow within the company.
- Why this job: Be the voice of the company and make a real difference in customer satisfaction.
- Qualifications: Excellent communication skills and previous customer service experience preferred.
The predicted salary is between 28500 - 28500 £ per year.
We are delighted to be working with a leading business in Ipswich who are currently recruiting for a passionate Customer Service Advisor to strength their busy Customer Service Department.
Our client is looking for a conscientious, responsible, hardworking individual who thrives within a fast-paced working environment to join their successful team.
The successful applicant will possess excellent communication skills and will have ideally gained previous experience within an office-based Customer Service environment.
Key
Responsibilities: Process orders via email or telephone and offer alternatives and delivery dates where necessary.
Maximising sales opportunities by offering alternatives and special offers.
Responding to all calls and emails within the targeted timeframe to maintain the clients high standards of customer service.
Managing service warranty calls, arranging service calls between the customer and authorised service agents.
Answer enquiries on any product in the catalogue, which may mean liaising with the purchasing team or manufacturers.
Track deliveries for customers and request PODs from carriers.
Make sure that each client receives the highest standard of customer services.
Deal with the return of faulty/damaged products as well as shortages and overcharges.
Skills
Experience
