Our client, a well-established business within the shipping and logistics industry, is looking to recruit a Customer Service Executive to join their team. The successful candidate will play a key role in delivering a high standard of customer service, handling customer enquiries, tracking shipments, resolving delivery issues and coordinating shipments from initial collection through to final delivery, ensuring a smooth and efficient service throughout.
Key Responsibilities
- Respond to customer enquiries via telephone, email and other communication channels.
- Provide shipment updates, tracking information and delivery schedules.
- Liaise with shipping lines, freight forwarders, hauliers, suppliers and internal departments.
- Monitor shipments and proactively communicate any delays or operational issues.
- Investigate and resolve customer complaints and delivery discrepancies.
- Process shipping documentation, booking requests and customer instructions accurately.
- Maintain accurate customer records and update internal systems.
- Ensure customers receive timely and professional communication throughout the shipping process.
- Work closely with the operations team to ensure shipments are handled efficiently.
- Meet customer service targets and maintain excellent customer satisfaction levels.
Skills & Experience Required
- Previous experience in a customer service role, ideally within shipping, freight forwarding or logistics.
- Excellent verbal and written communication skills.
- Strong organisational and administrative skills.
- Good attention to detail and the ability to multitask.
- Confident using Microsoft Office and customer management systems.
- Ability to work under pressure and meet deadlines.
- A proactive, positive and customer-focused attitude.
- Ability to work independently and as part of a team.
Benefits & Package
- Competitive salary, dependent on experience.
- Company pension scheme.
- 25 days annual leave plus bank holidays.
- Opportunities for career progression and professional development.
- Friendly and supportive working environment.
- Ongoing training and development.
Customer Service Executive in Felixstowe employer: TIME Appointments Ltd Careers
Join a forward-thinking Claims Management company that prioritises employee growth and development, offering a supportive remote work environment. With a strong focus on progression and industry qualifications, this role not only provides a competitive salary and comprehensive health benefits but also fosters a culture of innovation and collaboration, making it an excellent choice for those seeking meaningful employment in the property claims sector.
Contact Details:
TIME Appointments Ltd Careers Recruitment Team
