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- Tasks: Lead and support care services, ensuring high standards and compliance.
- Company: A dedicated organisation focused on providing exceptional care.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care management and strong leadership abilities.
- Other info: Opportunity for career advancement in a rewarding field.
The predicted salary is between 36000 - 60000 £ per year.
Were looking for a kind, compassionate and resilient Complex Care Manager to join our team at Time4U LTD.
As Complex Care Manager, you will act as a visible role model of Time4U values, providing effective leadership to front line staff, driving performance, and ensuring the consistent delivery of high-quality services.
- Managing services to full KPI and compliance standards, ensuring they are always audit-ready
- Leading incident investigations, safeguarding management, and HR processes with timely and effective action
- Building and maintaining strong external stakeholder relationships to protect and enhance organisational reputation
- Coaching and developing staff, ensuring 100% completion of mandatory training, and identifying talent through the PDR process
- Driving staff recruitment, communication, and performance management to maintain a positive, consistent team culture
- Leading service delivery for new client implementations and embedding innovation to support people with complex needs
- Ensuring best practice is shared across services in partnership with other CCMs
Main duties of the job
Ensuring clients are at the centre of the care your staff are delivering
Managing the team day-to-day and ensuring the required standards are met daily.
Ensuring systems are kept to a high standard and meet organisational requirements.
Monitoring Incidents and ensuring quality reporting
Making sure all staff receive a formal probation, supervisions and appraisals in a timely manner. Creating rotas monthly ensuring the correct number of staff and skills are divided as needed.
Be responsible for promoting and protecting the welfare of those individuals supported by the service
To share in implementing the quality assurance system and submit reports to the manager
To monitor, through direct observation and contact, the maintenance of daily routines and structures
Knowledge of rota planning, ensuring adequate staff on duty with the correct skill mix and fair allocation of off duty/annual leave.
Maintaining all support plans in accordance with the services policy and audit records to follow company policy ensuring compliance.
Be a problem-solver, resolve team conflicts or between service users, deploying a team with mixed skills to assure a healthy balance is always available to our people we support.
This is a leadership role requiring strong knowledge of CQC and other regulatory requirements, excellent problem-solving skills, and the ability to inspire and motivate teams while delivering outstanding, client-focused outcomes.
About us
Time 4 U is a leading provider of complex supported living services, championing the needs of complex and high-risk individuals within the community. Registered and regulated by the Care Quality Commission (CQC), we deliver a solution-focused approach, making us the trusted choice for Local Authorities and Integrated Care Boards across England.
We live and work by our values:
Elevate
We see the positive impact on people\’s lives everyday. We believe in collaborative care, involving families and friends alongside clients. This ensures our support reflects their individual needs and aspirations, both now and in the future.
Nurture
Our highly skilled staff, at all levels, are experts in delivering PBS, and we are committed to continuous improvement.
Aspire
At Time 4 U, our mission is to empower individuals with complex needs to live fulfilling lives within their communities.
Bespoke
Our expertise in Positive Behavioural Support (PBS) and a deep understanding of diverse conditions enable us to create tailored support plans that address individual challenges.
Listen
We foster strong partnerships with clients, their families, and the community to create a supportive network that promotes well-being and inclusion.
Many young people with disabilities move from children\’s services to adult care with limited information. At Time 4 U, we work with social workers to understand their needs and create a safe transition plan.
Job responsibilities
Complex Care Manager
To positively support the Area Service Manager in providing leadership to the administration, care, catering, housekeeping, and maintenance functions of the service
To deputise for the function of the Area Service Manager during their absence, while, always, supporting the decisions made by the Area Service Manager
To maintain skills at a current level and undertake such training and development as may from time-to-time be required to maintain that currency of practice
To manage the service in accordance with standards agreed with the Area Service Manager, the Registered Provider, legislative requirements, relevant regulations and in line with accepted best practice.
To manage the service within the financial plans agreed from time-to-time with the Registered Provider Leadership
Person Specification
Qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£34,000 to £36,000 a yearWith additional £1500 on call payment
#J-18808-Ljbffr
Complex Care Manager employer: TIME 4 U LTD
Contact Detail:
TIME 4 U LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Care Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Complex Care Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission and how you can support the Area Service Manager effectively.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully managed teams or projects in the past. This will demonstrate your capability to support and deputise for the Area Service Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complex Care Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any leadership experience you have. We want to see how you've positively influenced teams or projects in the past, especially in care or service management.
Be Specific About Your Experience: Use concrete examples to demonstrate your skills in managing services and adhering to regulations. We love details that show how you've successfully navigated challenges in previous roles.
Keep It Professional Yet Personal: While we appreciate a professional tone, don’t be afraid to let your personality shine through. We’re looking for someone who fits well with our team culture, so a touch of authenticity can go a long way!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TIME 4 U LTD
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Complex Care Manager. Familiarise yourself with the key aspects of leadership in care services, including administration, catering, and maintenance functions. This will help you demonstrate your knowledge and show that you're ready to support the Area Service Manager effectively.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a service. Highlight how you’ve supported decision-making processes and maintained high standards in care. This will illustrate your capability to deputise for the Area Service Manager when needed.
✨Stay Updated on Best Practices
Make it a point to discuss your commitment to ongoing training and development during the interview. Mention any recent courses or certifications you've completed that relate to care management. This shows that you’re proactive about maintaining your skills and staying current with industry standards.
✨Understand Financial Management
Since managing the service within financial plans is crucial, brush up on basic financial principles related to care services. Be prepared to discuss how you would approach budget management and resource allocation, demonstrating your ability to align with the Registered Provider's financial expectations.
