Complex Care Manager ( Maternity Cover) in Chatham

We are looking for a kind, compassionate and resilient Complex Care Manager to join our team at Time4U LTD. As Complex Care Manager, you will act as a visible role model of Time4U values, providing effective leadership to front line staff, driving performance, and ensuring the consistent delivery of high-quality services.

Key Responsibilities:

• Managing services to full KPI and compliance standards, ensuring they are always audit-ready.
• Leading incident investigations, safeguarding management, and HR processes with timely and effective action.
• Building and maintaining strong external stakeholder relationships to protect and enhance organisational reputation.
• Coaching and developing staff, ensuring 100% completion of mandatory training, and identifying talent through the PDR process.
• Driving staff recruitment, communication, and performance management to maintain a positive, consistent team culture.
• Leading service delivery for new client implementations and embedding innovation to support people with complex needs.
• Ensuring best practice is shared across services in partnership with other CCMs.

Main Duties:

• Ensuring clients are at the centre of the care your staff are delivering.
• Managing the team day-to-day and ensuring the required standards are met daily.
• Ensuring systems are kept to a high standard and meet organisational requirements.
• Monitoring incidents and ensuring quality reporting.
• Making sure all staff receive a formal probation, supervisions and appraisals in a timely manner.
• Creating rotas monthly ensuring the correct number of staff and skills are divided as needed.
• Be responsible for promoting and protecting the welfare of those individuals supported by the service.
• To share in implementing the quality assurance system and submit reports to the manager.
• To monitor, through direct observation and contact, the maintenance of daily routines and structures.
• Knowledge of rota planning, ensuring adequate staff on duty with the correct skill mix and fair allocation of off duty/annual leave.
• Maintaining all support plans in accordance with the services policy and audit records to follow company policy ensuring compliance.
• Be a problem-solver, resolve team conflicts or between service users, deploying a team with mixed skills to assure a healthy balance is always available to our people we support.

This is a leadership role requiring strong knowledge of CQC and other regulatory requirements, excellent problem-solving skills, and the ability to inspire and motivate teams while delivering outstanding, client-focused outcomes.

About Us:

Time 4 U is a leading provider of complex supported living services, championing the needs of complex and high-risk individuals within the community. Registered and regulated by the Care Quality Commission (CQC), we deliver a solution-focused approach, making us the trusted choice for Local Authorities and Integrated Care Boards across England.

We live and work by our values:

• Elevate: We see the positive impact on people's lives every day. We believe in collaborative care, involving families and friends alongside clients.
• Nurture: Our highly skilled staff, at all levels, are experts in delivering PBS, and we are committed to continuous improvement.
• Aspire: At Time 4 U, our mission is to empower individuals with complex needs to live fulfilling lives within their communities.
• Bespoke: Our expertise in Positive Behavioural Support (PBS) and a deep understanding of diverse conditions enable us to create tailored support plans that address individual challenges.
• Listen: We foster strong partnerships with clients, their families, and the community to create a supportive network that promotes well-being and inclusion.

Job Responsibilities:

• To positively support the Area Service Manager in providing leadership to the administration, care, catering, housekeeping, and maintenance functions of the service.
• To deputise for the function of the Area Service Manager during their absence, while always supporting the decisions made by the Area Service Manager.
• To maintain skills at a current level and undertake such training and development as may from time-to-time be required to maintain that currency of practice.
• To manage the service in accordance with standards agreed with the Area Service Manager, the Registered Provider, legislative requirements, relevant regulations and in line with accepted best practice.
• To manage the service within the financial plans agreed from time-to-time with the Registered Provider.

Qualifications:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £34,000 to £36,000 a year with additional £1500 on call payment.