At a Glance
- Tasks: Lead a compassionate team to deliver high-quality care and support for individuals with complex needs.
- Company: Join Time4U Group, a leading provider of supported living services.
- Benefits: Earn £37,350 per annum, enjoy a company car, and work in a supportive environment.
- Other info: Be part of a dynamic team that values collaboration and continuous improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care management and a passion for supporting others is essential.
The predicted salary is between 37000 - 44000 £ per year.
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
We’re looking for a kind, compassionate and resilient Complex Care Manager to join our Team at Time4U Group.
You would be working 5 out of 7 days p/w earning £37,350 per annum including our On-Call bonus, working out of the services you will be responsible for, as well as travelling to ME4 6DQ for meetings etc. You will have a company car provided alongside this.
Overview
As Complex Care Manager, you will support the Area Service Manager in leading the administration, care, catering, housekeeping, and maintenance functions of the service, deputising in their absence while upholding agreed standards, legislative requirements, regulatory compliance, and financial plans. You will act as a visible role model of Time4U values, providing effective leadership to front line staff, driving performance, and ensuring the consistent delivery of high-quality services.
Responsibilities
- Managing services to full KPI and compliance standards, ensuring they are always audit-ready
- Leading incident investigations, safeguarding management, and HR processes with timely and effective action
- Building and maintaining strong external stakeholder relationships to protect and enhance organisational reputation
- Coaching and developing staff, ensuring 100% completion of mandatory training, and identifying talent through the PDR process
- Driving staff recruitment, communication, and performance management to maintain a positive, consistent team culture
- Leading service delivery for new client implementations and embedding innovation to support people with complex needs
- Ensuring best practice is shared across services in partnership with other CCMs
Other Responsibilities
- Ensuring clients are at the centre of the care your staff are delivering
- Managing the team day-to-day and ensuring the required standards are met daily
- Ensuring Nourish and all other systems are kept to a high standard and meet organisational requirements
- Monitoring incidents and ensuring quality reporting
- Making sure all staff receive a formal probation, supervisions and appraisals in a timely manner. Creating rotas monthly ensuring the correct number of staff and skills are divided as needed
- Be responsible for promoting and protecting the welfare of those individuals supported by the service
Requirements for the Role
- To share in implementing the quality assurance system and submit reports to the manager
- To monitor, through direct observation and contact, the maintenance of daily routines and structures
- Previous experience of working in a similar environment & Supervisory role
- Experience of working with service users, particularly those that may have additional support needs
- Knowledge of rota planning, ensuring adequate staff on duty with the correct skill mix and fair allocation of off duty/annual leave
- Maintaining all support plans in accordance with the service’s policy and audit records to follow company policy ensuring compliance
- Be a problem-solver, resolve team conflicts or between service users, deploying a team with mixed skills to assure a healthy balance is always available to our people we support
Qualifications
This is a leadership role requiring strong knowledge of CQC and other regulatory requirements, excellent problem-solving skills, and the ability to inspire and motivate teams while delivering outstanding, client-focused outcomes. We require you to have or be working towards NVQ Level 5 in Social Care, or other supervisory/management qualifications.
About us
Time 4 U is a leading provider of supported living services, championing the needs of complex and high-risk individuals within the community. Registered and regulated by the Care Quality Commission (CQC), we deliver a solution-focused approach, making us the trusted choice for Local Authorities and Integrated Care Boards across England. We aim to Empower and Enrich individuals with complex needs to live fulfilling lives within their communities.
Values
- Elevate — We see the positive impact on people\'s lives everyday. We believe in collaborative care, involving families and friends alongside clients. This ensures our support reflects their individual needs and aspirations, both now and in the future.
- Nurture — Our highly skilled staff, at all levels, are experts in delivering PBS, and we are committed to continuous improvement.
- Aspire — At Time 4 U, our mission is to empower individuals with complex needs to live fulfilling lives within their communities.
- Bespoke — Our expertise in Positive Behavioural Support (PBS) and a deep understanding of diverse conditions enable us to create tailored support plans that address individual challenges.
- Listen — We foster strong partnerships with clients, their families, and the community to create a supportive network that promotes well-being and inclusion.
Complex Care Manager in Chatham employer: TIME 4 U Group LTD
Time4U Group is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where compassion and resilience are valued. With competitive salaries, a company car, and opportunities for professional growth through training and leadership roles, employees are empowered to make a meaningful impact in the lives of individuals with complex needs. Located in ME4 6DQ, the company fosters strong community ties and encourages collaboration, ensuring that every team member feels valued and inspired to contribute to high-quality care.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Care Manager in Chatham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at TIME 4 U Group LTD.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from TIME 4 U Group LTD!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like TIME 4 U Group LTD, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at TIME 4 U Group LTD or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Complex Care Manager in Chatham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to TIME 4 U Group LTD:Before hitting send, make sure to tailor your application specifically to TIME 4 U Group LTD! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at TIME 4 U Group LTD
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
