Service Delivery Coordinator 12-month Maternity Cover Chadderton, Greater Manchester Full-Time | Permanent Competitive Salary + Benefits Time Recruitment is proud to be working as a preferred recruitment partner for a leading service and compliance organisation. We are currently seeking a highly organised and customer-focused Service Delivery Coordinator to join a busy Service Desk team based in Chadderton.
This role would suit an experienced Scheduler, Service Coordinator, Planner, Helpdesk Coordinator, Resource Planner, or Call Handler looking to progress within a fast-paced operational environment where no two days are the same. The Opportunity As a Service Delivery Coordinator, you will play a critical role in ensuring service and maintenance works are planned efficiently, customer expectations are managed effectively, and service level agreements (SLAs) are consistently achieved.
Working closely with engineers, clients, subcontractors, and internal operational teams, you will be responsible for scheduling work, managing service requests, coordinating planned maintenance activities, and ensuring accurate system updates throughout the job lifecycle.
Key Responsibilities
Receive, log, and process incoming service requests and remedial works. Schedule engineering resources to ensure maximum productivity and SLA compliance. Prioritise workloads based on urgency, contractual obligations, and customer requirements. Manage client portal activity, updating job statuses and issuing engineer ETA information. Coordinate planned preventative maintenance (PPM) activities to ensure contractual compliance. Monitor open and in-progress jobs, ensuring no works, return visits, or outstanding actions are missed.
Arrange follow-up visits and specialist support where required, including two-person attendance jobs. Liaise with engineers, subcontractors, suppliers, and customers regarding job progress and requirements. Manage escalation requests and ensure all customer communications are handled promptly. Identify jobs approaching cost or contractual thresholds and escalate accordingly. Maintain accurate records and documentation across internal systems. Ensure proof of delivery (POD) information is recorded and communicated appropriately.
Provide support and holiday cover across the wider service coordination team. Deliver excellent customer service while maintaining operational efficiency. Support...
Service Delivery Coordinator employer: Time 4 Recruitment Solutions
At Innovation 24, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture. Located in Stockport, our growing tech business offers not only competitive salaries but also ample opportunities for career progression within a close-knit team where your contributions truly matter. Join us to experience a role that is both rewarding and impactful, as you help shape the future of automotive technology while enjoying a collaborative environment that values innovation and personal growth.
Contact Details:
Time 4 Recruitment Solutions Recruitment Team
