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For Companies At a Glance
- Tasks: Manage front desk operations, check-ins, and guest queries with a smile.
- Company: Luxury hotel in Cardiff city centre, known for exceptional service.
- Benefits: Opportunity for permanent role, great location, and team support.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Customer-focused attitude and problem-solving skills required.
- Other info: Dynamic work environment with potential for career growth.
The predicted salary is between 20000 - 30000 £ per year.
The Company
My client is a luxury hotel in the City Centre of Cardiff, looking for an extremely customer focused Receptionist. The location is fantastic and easy to commute to. The position is starting ASAP temporary to begin with but would lead to a permanent job role for the right person.
The Job
Working as part of the Front Office Team as a Receptionist, you will assist in the general running of the Front desk by implementing all the standards in the Hotel. You will rotate your time between Reception, customer queries, handling complaints and problem solving, liaising with Heads of Departments to ensure correct information is related as per clients' requests.
Duties
- Assist with all Reception duties, check-in, departures and shift reconciliations.
- Ensure that all guests are acknowledged and approached to the 4-star standard of service.
- Champion customer service throughout the departments.
- Assist in resolving all guest complaints in a professional manner, ensuring all queries are addressed.
Hotel Receptionist in Cardiff employer: Time 4 Recruitment Solutions
Contact Detail:
Time 4 Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Cardiff
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with their services and amenities so you can impress during your interview. We want to see you shine as a customer service champion!
✨Tip Number 2
Practice your people skills! Role-play common scenarios like handling complaints or checking in guests with a friend. This will help you feel more confident and ready to tackle any situation that comes your way.
✨Tip Number 3
Dress to impress! A smart appearance goes a long way in the hospitality industry. Show up looking professional and ready to represent the hotel’s 4-star standard of service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream receptionist role!
We think you need these skills to ace Hotel Receptionist in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your ability to handle queries and complaints with a smile!
Tailor Your CV and Cover Letter: Don’t just send out the same CV and cover letter for every job. Take a moment to tweak them for this role. Mention the luxury hotel environment and how you can contribute to maintaining their 4-star service standards. We love seeing personalised applications!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to join our fantastic team!
How to prepare for a job interview at Time 4 Recruitment Solutions
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its services, amenities, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their customer service standards.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think of specific situations where you handled complaints or went above and beyond for a guest. This will demonstrate your ability to champion customer service as required by the role.
✨Practice Common Receptionist Scenarios
Anticipate common scenarios you might face as a receptionist, such as handling a difficult guest or managing multiple check-ins at once. Practising your responses will help you feel more confident and ready to tackle these situations during the interview.
✨Dress the Part
As you’re applying for a luxury hotel position, make sure to dress smartly for your interview. A professional appearance reflects your understanding of the hotel's standards and shows that you take the opportunity seriously.
