At a Glance
- Tasks: Be the first point of contact for customers and manage their queries.
- Company: Join a family-run business with over 50 years of experience in property preservation.
- Benefits: Competitive salary, monthly bonuses, pension scheme, and healthcare cash plan.
- Other info: Enjoy a great team spirit and opportunities for training and development.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Proactive, confident, and excellent communication skills are essential.
The predicted salary is between 24828 - 30000 £ per year.
Timberwise is a family run specialist construction business located throughout England, Wales and Scotland that has been trading for over 50 years.
The company aspires to improve people’s lives through a range of property preservation services from basement waterproofing to timber treatments.
Timberwise prides itself on the values of honesty, integrity, reliability and teamwork.
The company offers a fantastic work environment and believes that people are what make the difference in the business.
We are now looking for a full-time Customer Services Team Member to join our fantastic team at our
Head Office in
Northwich, Cheshire.
As a Customer Service Team Member your role will include
- First point of contact for our customers
- Handling of customer calls
- Responding to internet queries
- Management of surveyor’s diaries
- Typing reports
- Administrative duties to include invoicing and taking payments
- Effectively planning and prioritising workload.
As a Customer Service Team Member, you will be
- Proactive, confident and positive
- Prioritise and multi-task
- Demonstrate excellent telephone manner and communication skills
- Meticulous attention to detail
- Assertive
- Team player
- IT and Office Software Literate
- It is desirable to have geographical knowledgeof the UK
- The Benefits (Actual basic salary £24,828.00)
- Competitive salary with monthly bonus scheme
- Company Pension Scheme with Royal London and 4% employer contribution
- 23days holidays plus Bank holidays
- Death in Service Benefit (with B&CE)
- Loyalty awards recognising long-term service
- Family Company
- Support and Training (recipient of the PCA Training and Development Award 2025)
- Healthcare Cash Plan (Healthshield)
- Great Team Spirit
- Christmas Shut Down
Hours of work are 35 hours per week - Monday to Friday working:9am to 5pm.
If you are based in the
Cheshire area and arelooking fora new challenge and have the will and desire tosucceed, we would be interested to hearfrom you!
#J-18808-Ljbffr
Customer Services Team Member - Northwich employer: Timberwise (UK) Ltd
Timberwise (UK) Ltd is an excellent employer for Plasterer Technicians, offering a supportive work culture that values skill development and teamwork. Located in the vibrant South East, particularly around Wembley, employees benefit from competitive salaries, comprehensive health care, and a pension plan, alongside opportunities for overtime and bonuses, ensuring a rewarding career path in property preservation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Member - Northwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Timberwise (UK) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Timberwise (UK) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Team Member - Northwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Timberwise (UK) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Timberwise (UK) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Timberwise (UK) Ltd!
How to prepare for a job interview at Timberwise (UK) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
