At a Glance
- Tasks: Be the first point of contact for customers and manage their queries.
- Company: Join a family-run business with over 50 years of experience in property preservation.
- Benefits: Competitive salary, monthly bonuses, pension scheme, and healthcare cash plan.
- Other info: Enjoy a great team spirit and opportunities for training and development.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Proactive, confident, and excellent communication skills are essential.
The predicted salary is between 24828 - 30000 £ per year.
Timberwise is a family run specialist construction business located throughout England, Wales and Scotland that has been trading for over 50 years.
The company aspires to improve people’s lives through a range of property preservation services from basement waterproofing to timber treatments.
Timberwise prides itself on the values of honesty, integrity, reliability and teamwork.
The company offers a fantastic work environment and believes that people are what make the difference in the business.
We are now looking for a full-time Customer Services Team Member to join our fantastic team at our
Head Office in
Northwich, Cheshire.
As a Customer Service Team Member your role will include
- First point of contact for our customers
- Handling of customer calls
- Responding to internet queries
- Management of surveyor’s diaries
- Typing reports
- Administrative duties to include invoicing and taking payments
- Effectively planning and prioritising workload.
As a Customer Service Team Member, you will be
- Proactive, confident and positive
- Prioritise and multi-task
- Demonstrate excellent telephone manner and communication skills
- Meticulous attention to detail
- Assertive
- Team player
- IT and Office Software Literate
- It is desirable to have geographical knowledgeof the UK
- The Benefits (Actual basic salary £24,828.00)
- Competitive salary with monthly bonus scheme
- Company Pension Scheme with Royal London and 4% employer contribution
- 23days holidays plus Bank holidays
- Death in Service Benefit (with B&CE)
- Loyalty awards recognising long-term service
- Family Company
- Support and Training (recipient of the PCA Training and Development Award 2025)
- Healthcare Cash Plan (Healthshield)
- Great Team Spirit
- Christmas Shut Down
Hours of work are 35 hours per week - Monday to Friday working:9am to 5pm.
If you are based in the
Cheshire area and arelooking fora new challenge and have the will and desire tosucceed, we would be interested to hearfrom you!
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Customer Services Team Member - Northwich employer: Timberwise (UK) Ltd
Timberwise (UK) Ltd is an excellent employer for Plasterer Technicians, offering a supportive work culture that values skill development and teamwork. Located in the vibrant South East, particularly around Wembley, employees benefit from competitive salaries, comprehensive health care, and a pension plan, alongside opportunities for overtime and bonuses, ensuring a rewarding career path in property preservation.
