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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved brand with a growing presence in the UK.
- Benefits: Competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of an exciting journey in a fast-paced environment with a passion for coffee.
- Qualifications: Experience in restaurant management and a strong focus on customer satisfaction.
- Other info: Flexible hours and a supportive team culture await you!
The predicted salary is between 24000 - 36000 £ per year.
Location: WA5 7YA
Salary: £ Bonus Scheme
Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK and we need great people like you to join us! Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service or coffee shops? Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for an outgoing Restaurant Shift / Floor Manager to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with a competitive salary, with the opportunity to grow with us and carve a glorious career.
To apply for the position of Restaurant Shift / Floor Manager you will be a great leader and positive team player, who has previous experience in the Restaurant & Customer Service sector within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends). If you have a passion for leading a dynamic team, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch.
Key Responsibilities- Customer Service: Lead by example treating customers as top priority. Be customer focused in all areas of the restaurant operations. Accurate staff scheduling that meets customer demand. Support the whole team to maintain operational efficiency. Conduct regular store walks, in the eyes of the customer.
- People: Encourage staff to share suggestions and concerns. Provide feedback to all members of the team on performance, sets goals and objectives & provide support and guidance. Create a positive teamwork ensuring that all employees are treated with dignity and respect and are free from discrimination. Performance management when necessary, working with the HR Department.
- Driving Sales: An in-depth understanding of sales, popular products, peak trade times, and adjusts accordingly. Ensure all products are correctly merchandised and at sufficient levels and all aspects of the marketing campaigns. Coach employees to up sell and suggestive sell to customers. Constantly evaluate where the restaurant could improve. Based on employee incentives to bring employees focus to continuous improvement.
- Operations: Key Performance Indicators, such as sales, employee turnover, Food safety and Health & Safety standards. Set the example for your team by keeping a cool head under pressure. Weekly stock orders and ensure that all incoming orders are checked for quality. Maintenance schedule for all equipment for preventative maintenance and calibration purposes. Optimal inventory. Opening and closing procedures. Maintaining operational standards/cleanliness within the restaurant, such as food quality, food hygiene standards, customer experience, speed of service and hospitality. Health and Safety program in the restaurant, focusing on the accurate and prompt reporting of any accidents or incidents to the Regional Manager. Be available at the times to work a variety of shifts as part of the management team.
- Previous experience of running restaurants.
- A flexible and disciplined approach to work.
- Experience of working in a food environment would be advantageous but not essential.
- Able to work as part of a team and on their own.
- Have a reasonable standard of numeracy and literacy.
- To maintain a high level of food hygiene and food safety.
- Experienced of handling customer complaints.
- To maintain a positive Health and Safety procedures and instructions are followed.
Restaraunt Assistant Manager in Warrington employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaraunt Assistant Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the restaurant industry. A personal recommendation can go a long way in landing that Assistant Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service and team leadership shine through. Be yourself and share your experiences in a way that highlights your fit for the Tim Hortons vibe.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle common challenges in a restaurant setting, like managing a busy shift or resolving a customer complaint. This will show you're ready for the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Tim Hortons family. Don’t miss out on this opportunity!
We think you need these skills to ace Restaraunt Assistant Manager in Warrington
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love putting customers first. Share specific examples of how you've gone above and beyond to ensure a great experience for guests in your previous roles.
Highlight Your Leadership Skills: As a potential Restaurant Assistant Manager, we want to see your leadership style shine through. Talk about times when you've motivated a team or handled challenges effectively, showing us you're ready to take on more responsibility.
Tailor Your Application: Make sure your application speaks directly to the job description. Use keywords from the listing, like 'operational efficiency' and 'teamwork', to show that you understand what we're looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be one step closer to joining our incredible team at Tim Hortons!
How to prepare for a job interview at Tim Hortons
✨Know Your Coffee and Customer Service
Brush up on your knowledge of coffee and customer service best practices. Tim Hortons is all about putting customers first, so be ready to discuss how you would enhance their experience and what makes great service in a fast-paced environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate staff, handle conflicts, and create a positive work environment. This role requires a strong leader, so make sure to demonstrate your management style.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to the restaurant industry, such as sales figures and customer satisfaction ratings. Be prepared to discuss how you can drive sales and improve operational efficiency based on these metrics.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle common challenges in a restaurant setting, like managing peak times or dealing with customer complaints, and articulate your thought process clearly.
