At a Glance
- Tasks: Create amazing guest experiences and serve delicious food in a fast-paced environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Other info: Exciting plans for expansion mean plenty of opportunities for advancement.
- Why this job: Be part of a vibrant team and share your passion for coffee and customer service.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 12 - 12 £ per hour.
Location: TS17 7BG
Salary: Hourly paid, Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand.
In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career. As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member, you will be a positive team player, who has previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your key responsibilities as Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
- Report all work-related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Flexible Hours Restaurant Team Member in Thornaby-on-Tees employer: Tim Hortons
Tim Hortons is an exceptional employer that offers a vibrant work culture where every day brings new opportunities to connect with customers and colleagues alike. With flexible hours and a commitment to employee growth, you can build a rewarding career in a fast-paced environment while enjoying the unique experience of delivering Canadian hospitality right here in the UK. Join us at our TS17 7BG location and be part of a rapidly expanding brand that values your passion for customer service and provides a supportive atmosphere for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Hours Restaurant Team Member in Thornaby-on-Tees
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values and what makes them unique in the market. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional guest experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Be flexible and open-minded! The job requires working various hours, so highlight your availability and willingness to adapt. Show us that you can thrive in a fast-paced environment and are excited about the dynamic nature of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Tim Hortons family. Don’t miss out on this opportunity to kickstart your career with us!
We think you need these skills to ace Flexible Hours Restaurant Team Member in Thornaby-on-Tees
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and your love for coffee. A bit of charm goes a long way!
Tailor Your Experience:Make sure to highlight any previous customer service experience you have. We’re looking for team players who thrive in fast-paced environments, so mention specific examples that showcase your skills and adaptability.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Tim Hortons
✨Know the Company
Before your interview, take some time to research Tim Hortons. Understand their values, their menu, and what makes them unique in the UK market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional guest experiences, be ready to share specific examples from your past customer service roles. Highlight situations where you went above and beyond for a customer or resolved a tricky situation with a smile.
✨Demonstrate Flexibility
Tim Hortons needs team members who can work various shifts, including early mornings and weekends. Be prepared to discuss your availability and any previous experience you have working flexible hours. This shows that you're adaptable and ready to meet the demands of the job.
✨Bring Your Energy and Passion
The interview is your chance to let your personality shine! Show your enthusiasm for the role and your love for coffee and customer service. A positive attitude can make a huge difference, so don’t hold back on expressing your excitement about joining the team.
