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- Tasks: Create amazing guest experiences and serve delicious food with a smile.
- Company: Join Tim Hortons, a beloved Canadian brand expanding in the UK.
- Benefits: Flexible hours, competitive pay, and opportunities for career growth.
- Why this job: Be part of a fun team and make customers happy every day.
- Qualifications: Customer service experience and a positive attitude are essential.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 13 - 16 £ per hour.
Location: BT36 7QN
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand.
In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career. As a Restaurant Team Member you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your key responsibilities as Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
- Report all work-related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Restaurant Team Member (Monday-Friday) employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member (Monday-Friday)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values and what makes them unique in the market. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional guest experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to showcase your passion for service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Tim Hortons careers page. This way, you can ensure your application gets the attention it deserves and you’ll be one step closer to joining our fantastic team!
We think you need these skills to ace Restaurant Team Member (Monday-Friday)
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! Share any previous experiences where you went above and beyond for a customer. We love to see that energy!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role of a Restaurant Team Member. Mention your ability to work in a fast-paced environment and your flexibility with hours. We want to know why you're the perfect fit for us!
Keep It Friendly and Professional: While we want to see your personality, remember to keep your tone friendly yet professional. Use clear language and avoid jargon. This will help us get a sense of who you are and how you communicate with customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Tim Hortons
✨Know the Company
Before your interview, take some time to research Tim Hortons. Understand their values, mission, and what makes them unique in the UK market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Restaurant Team Member, customer service is key. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. Be ready to discuss how you can bring that same energy and passion to Tim Hortons.
✨Be Ready for Fast-Paced Scenarios
Expect questions about how you handle pressure and fast-paced environments. Think of specific situations where you thrived under pressure, and be prepared to share those stories. This will demonstrate your ability to adapt and succeed in a busy restaurant setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
