At a Glance
- Tasks: Join us as a Restaurant Team Member, delivering exceptional guest experiences and delicious food.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 locations worldwide.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth in a fun environment.
- Other info: Flexible shifts available, including mornings, evenings, and weekends.
- Why this job: Be part of a vibrant team, make customers smile, and indulge your passion for coffee!
- Qualifications: Previous customer service experience and excellent communication skills are essential.
Restaurant Team Member
Location: CM77 8GA
Salary: Hourly paid,
Job Type: Full-time
Want to change up your career and join a company where there’s never a dull moment?
Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality?
Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service, is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your key responsibilities as Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
- Carry out temperature checks and record as per company process!
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
- Report all work related near misses, injuries and illnesses as soon as possible!
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!
Restaurant Team Member in Braintree employer: Tim Hortons
Tim Hortons is an exceptional employer that offers a vibrant work culture where team members can thrive in a fast-paced environment while delivering outstanding customer service. With opportunities for career growth and a commitment to employee development, you will be part of a dynamic team that values your contributions and passion for hospitality. Join us in our exciting expansion across the UK and enjoy the unique advantage of being part of a globally recognised brand that prioritises both its customers and its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Member in Braintree
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer service and Canadian hospitality will help you align your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your previous customer service experience in fast-paced environments. Be ready to share specific examples of how you've handled busy situations or resolved customer issues effectively, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss your flexibility regarding working hours. Since the role requires availability for early mornings, evenings, and weekends, showing that you're adaptable and willing to work varied shifts can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills. As a Restaurant Team Member, you'll need to interact with customers frequently, so being able to convey friendliness and clarity in your speech will be crucial. Consider role-playing scenarios with friends to build confidence.
We think you need these skills to ace Restaurant Team Member in Braintree
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Restaurant Team Member position. This will help you tailor your application to highlight relevant experience.
Highlight Customer Service Experience:Emphasise any previous customer service roles you've held, especially in fast-paced environments. Use specific examples to demonstrate your ability to deliver exceptional guest experiences.
Show Your Passion:In your application, express your enthusiasm for working in a dynamic team and your love for coffee and customer service. This can set you apart from other candidates.
Proofread Your Application:Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tim Hortons
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, teamwork is crucial. Highlight your ability to work well with others by discussing previous roles where collaboration was key to success. Mention any team achievements that you contributed to.
✨Be Prepared for Fast-Paced Scenarios
Expect questions about how you handle high-pressure situations. Prepare to discuss times when you successfully managed multiple tasks or dealt with difficult customers in a busy environment, showcasing your ability to stay calm and efficient.
✨Know the Brand
Familiarise yourself with Tim Hortons' values, menu, and what sets them apart in the market. Showing that you understand the brand and its commitment to customer experience will demonstrate your genuine interest in the role.
