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- Tasks: Create amazing guest experiences and serve delicious food with a smile.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth.
- Why this job: Be part of a vibrant team in a fast-paced environment with a focus on customer satisfaction.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible shifts available, including mornings, afternoons, evenings, and weekends.
Location: L9 5AN
Salary: Hourly paid
Job Type: Full-time & Part-Time available
Want to change your career and join a company where there’s never a dull moment? Work with like-minded people delivering a unique product to the UK market with true Canadian hospitality. Tim Hortons is expanding across the UK, and we need brilliant people like you to help us.
Tim Hortons is a part of Canada’s fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are growing in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are looking for outgoing Restaurant Team Members to join us on a permanent basis to uphold our exceptional brand. In return, you will be rewarded with an hourly rate aligned with the National Minimum Wage and opportunities for career growth.
As a Restaurant Team Member, you will create exceptional guest experiences. Whether greeting guests or preparing bakery items, your energy and passion for service will make you a top team member in this fast-paced environment.
To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced setting. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you love providing fantastic customer service, thrive on guest satisfaction, and have a passion for coffee, we encourage you to apply for our Restaurant Team Member position.
Your key responsibilities include:
- Welcoming customers with a smile and genuine friendliness
- Providing fast, friendly, and accurate service
- Resolving simple customer inquiries and referring complex issues to a Manager
- Maintaining food preparation and storage areas according to Health & Safety standards
- Carrying out temperature checks and recording results
- Completing daily and weekly cleaning schedules
- Adhering to standards for product quality, service speed, cleanliness, and sanitation
- Following performance standards and shift manager instructions
- Understanding and contributing to the restaurant’s goals and targets
- Keeping operational and kitchen areas clean, stocked, and organized
- Reporting work-related incidents or injuries promptly
- Following safety procedures, including wearing PPE when instructed
Restaurant Team Member employer: Tim, Hortons
Contact Detail:
Tim, Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer satisfaction and Canadian hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for the Restaurant Team Member role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires availability during early mornings, evenings, and weekends, highlighting your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Prepare to express your passion for coffee and customer service. Sharing your enthusiasm for the products and the experience you want to create for guests can set you apart from other applicants.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Restaurant Team Member. Emphasise your ability to work in a fast-paced environment and any previous roles where you provided excellent service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Tim Hortons. Mention specific reasons why you want to join their team and how you can contribute to creating exceptional guest experiences.
Highlight Flexibility: In your application, clearly state your availability to work various hours, including early mornings, evenings, and weekends. This shows that you are adaptable and willing to meet the needs of the restaurant.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Tim, Hortons
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a team player is crucial. Highlight your ability to work well with others by discussing past experiences where you collaborated effectively in a fast-paced environment.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about how you would respond to difficult customers or busy periods, and be ready to share your strategies for maintaining a positive atmosphere.
✨Know the Brand
Familiarise yourself with Tim Hortons' values and offerings. Being knowledgeable about their products and the brand's Canadian roots will show your genuine interest in the company and help you stand out as a candidate.
