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For Companies At a Glance
- Tasks: Create exceptional guest experiences through service and food preparation.
- Company: Join Tim Hortons, a beloved Canadian brand expanding in the UK.
- Benefits: Enjoy competitive pay, career growth opportunities, and a fun work environment.
- Why this job: Be part of a vibrant team delivering great coffee and customer service.
- Qualifications: Previous customer service experience and excellent communication skills required.
- Other info: Flexible hours available, including mornings, afternoons, evenings, and weekends.
Location: WD25 9JS
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK, and we need brilliant people like you to help us. Tim Hortons is a part of Canada's fabric with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are growing in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize our customers and are looking for outgoing Restaurant Team Members to join our team on a permanent basis. In return, you will be rewarded with a competitive hourly rate and opportunities for career growth.
As a Restaurant Team Member, you will create exceptional guest experiences, whether by greeting guests, serving, or preparing bakery items. Your energy and passion for guest service will make you a top team member in this fast-paced environment.
To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including mornings, afternoons, evenings, and weekends) are essential.
If you have a passion for fantastic customer service, thrive on customer satisfaction, and love coffee, we would love to hear from you for our Restaurant Team Member position.
Your key responsibilities include:
- Welcoming customers with a smile and being genuinely friendly
- Providing fast, friendly, and accurate service
- Resolving simple customer inquiries and referring complex issues to a Manager
- Maintaining food preparation and storage areas according to health & safety standards
- Carrying out temperature checks and recording results
- Completing daily and weekly cleaning schedules
- Following standards for product quality, service speed, cleanliness, and sanitation
- Adhering to restaurant performance standards and shift manager instructions
- Contributing to the restaurant's goals and targets
- Maintaining operational and kitchen areas to exceed cleanliness and comfort expectations
- Reporting work-related incidents or injuries promptly
- Following safety procedures and wearing PPE when required
Restaurant Team Member employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' menu and values. Understanding their offerings and the Canadian hospitality ethos will help you connect with the brand during your interactions.
✨Tip Number 2
Showcase your customer service skills in a practical way. If you have experience in fast-paced environments, think of specific examples where you excelled in providing excellent service to customers.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Highlighting your willingness to work various shifts, including weekends and evenings, can set you apart from other candidates.
✨Tip Number 4
Demonstrate your enthusiasm for coffee and the food industry. Sharing your passion for the products and the overall dining experience can resonate well with the hiring team.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the Restaurant Team Member role. Emphasise your ability to work in a fast-paced environment and any previous roles where you provided excellent guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Tim Hortons. Mention specific reasons why you want to join their team and how your values align with their commitment to exceptional guest experiences.
Highlight Flexibility: In your application, clearly state your availability to work various hours, including mornings, afternoons, evenings, and weekends. This shows that you are adaptable and willing to meet the needs of the restaurant.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Tim Hortons
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a team player is crucial. Highlight your ability to work well with others and share instances where you collaborated effectively in a fast-paced environment.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about potential challenges you might face and prepare responses that showcase your problem-solving skills and adaptability.
✨Know the Brand
Familiarise yourself with Tim Hortons' values, menu, and what sets them apart in the market. Showing that you understand the brand will demonstrate your genuine interest in the position and help you stand out as a candidate.
