At a Glance
- Tasks: Create amazing guest experiences and serve delicious food with a smile.
- Company: Join Tim Hortons, a beloved Canadian brand expanding in the UK.
- Benefits: Competitive hourly pay, flexible hours, and career growth opportunities.
- Other info: Exciting plans for growth with hundreds of new restaurants opening soon.
- Why this job: Be part of a fun team and make customers happy every day.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 13 - 16 £ per hour.
Location: AB12 3QH
Salary: Hourly paid
Job Type: Full-time & Part Time available (Night shift only)
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member, you will be a positive team player, who has previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends). If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your key responsibilities as Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
- Report all work-related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Restaurant Team Member employer: Tim Hortons
Tim Hortons is an exceptional employer that offers a vibrant work culture where every day brings new opportunities to connect with customers and colleagues alike. With a commitment to employee growth, we provide flexible working hours and the chance to advance your career in a rapidly expanding company that values true Canadian hospitality. Join us in creating memorable guest experiences while enjoying competitive pay and the excitement of being part of a brand that is making its mark in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values, menu, and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional guest experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look presentable and professional. It shows that you respect the opportunity and are serious about joining the team. Plus, it gives a great first impression!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to our careers page and submit your application directly. It’s the best way to ensure we see your enthusiasm and passion for the role!
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and your love for coffee. A bit of charm goes a long way!
Tailor Your Experience:Make sure to highlight any previous customer service experience you have, especially in fast-paced environments. We’re looking for team players who can keep up with the hustle, so connect your past roles to what we do at Tim Hortons.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Restaurant Team Member role. Remember, clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way to joining our team!
How to prepare for a job interview at Tim Hortons
✨Know the Company
Before your interview, take some time to research Tim Hortons. Understand their values, mission, and what makes them unique in the UK market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Restaurant Team Member, customer service is key. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. Be ready to discuss how you can bring that same energy and passion to Tim Hortons.
✨Be Ready for Fast-Paced Scenarios
Expect questions about how you handle busy environments. Think of times when you thrived under pressure or managed multiple tasks at once. Highlight your ability to stay calm and efficient, especially during peak hours.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
