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- Tasks: Create exceptional guest experiences and ensure food quality in a fast-paced environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK with over 5,000 restaurants worldwide.
- Benefits: Enjoy competitive hourly pay, career growth opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values customer service and offers a fun work atmosphere.
- Qualifications: Looking for positive team players with customer service experience and excellent communication skills.
- Other info: Flexible hours available, including mornings, afternoons, evenings, and weekends.
Location: KA8 9SH
Salary: Hourly paid
Job Type: Full-time & Part-Time available
Want to change your career and join a company where there’s never a dull moment? Work with like-minded people delivering a unique product to the UK market with true Canadian hospitality. Tim Hortons is expanding across the UK, and we need brilliant people like you to help us grow. Tim Hortons is a part of Canada’s fabric, with over 5,000 restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer experience and are looking for outgoing Restaurant Team Members to join our team permanently. In return, you will be rewarded with an hourly wage aligned with the National Minimum Wage and opportunities for career growth.
As a Restaurant Team Member, you will create exceptional guest experiences, whether greeting guests or producing bakery items. Your energy, passion for service, and teamwork will make you a top performer in our fast-paced environment.
Ideal candidates will be positive team players with customer service experience in a dynamic setting. Excellent communication skills, customer focus, and flexibility to work various hours (including mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about customer service, thrive on customer satisfaction, and love coffee, we would love to hear from you and invite you to apply for our Restaurant Team Member position.
Your key responsibilities include:
- Welcoming customers with a smile and friendly attitude
- Providing fast, friendly, and accurate service
- Resolving simple customer inquiries and referring complex issues to a manager
- Ensuring food is prepared, stored, and areas maintained according to health, safety, and audit standards
- Carrying out temperature checks and recording results
- Completing daily and weekly cleaning schedules
- Maintaining quality, speed, cleanliness, and sanitation standards
- Following performance standards and shift manager instructions
- Contributing to restaurant goals and targets
- Keeping operational and kitchen areas clean, stocked, and comfortable for customers
- Reporting near misses, injuries, or illnesses promptly
- Following safety procedures and wearing PPE when required
Restaurant Team Member employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' menu and values. Understanding their offerings and commitment to customer service will help you stand out during the interview, showing your genuine interest in the brand.
✨Tip Number 2
Practice your communication skills. As a Restaurant Team Member, you'll need to interact with customers frequently. Role-playing common customer scenarios with friends can help you feel more confident and prepared.
✨Tip Number 3
Showcase your teamwork abilities. Think of examples from past experiences where you worked well in a team. Being able to demonstrate your collaborative spirit will resonate well with the hiring managers.
✨Tip Number 4
Be flexible with your availability. Highlighting your willingness to work various shifts, including weekends and evenings, will make you a more attractive candidate for the role, as flexibility is key in the restaurant industry.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and teamwork. Use specific examples that demonstrate your ability to thrive in a fast-paced environment, as this is crucial for the Restaurant Team Member role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Tim Hortons. Mention why you admire their brand and how your values align with their commitment to exceptional guest experiences.
Highlight Flexibility: In your application, emphasise your availability to work various hours, including mornings, afternoons, evenings, and weekends. This shows that you are adaptable and willing to meet the needs of the restaurant.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Tim Hortons
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork Skills
As a Restaurant Team Member, you'll be working closely with others. Highlight your ability to work in a team by discussing previous roles where collaboration was key to success.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about how you would respond to difficult customers or busy periods and be ready to share your thought process.
✨Research Tim Hortons
Familiarise yourself with Tim Hortons' values, menu, and the unique Canadian hospitality they offer. Showing that you understand the brand will demonstrate your genuine interest in the position.
