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- Tasks: Join us as a Restaurant Team Member, delivering exceptional guest experiences and delicious food.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 restaurants worldwide.
- Benefits: Enjoy competitive hourly pay, flexible hours, and opportunities for career growth in a fun environment.
- Why this job: Be part of a vibrant team, make customers smile, and indulge your passion for coffee!
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible shifts available, including mornings, evenings, and weekends.
Location: BT23 8NN
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member, you will be a positive team player who has previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your key responsibilities as Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant to ensure your actions contribute towards achieving them
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
- Report all work-related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Restaurant Team Member employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer service and Canadian hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for a Restaurant Team Member.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires availability during early mornings, evenings, and weekends, highlighting your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Prepare to express your passion for coffee and customer satisfaction. Sharing your enthusiasm for the products and the overall guest experience can set you apart from other applicants who may not convey the same level of excitement.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Restaurant Team Member position. Tailor your application to highlight relevant experience in customer service and teamwork.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to make it easy to read, and include any specific achievements that demonstrate your ability to thrive in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working at Tim Hortons. Mention your flexibility in working hours and how your personality aligns with their values of friendliness and hospitality.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Tim Hortons
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a positive team player is crucial. Highlight your ability to work well in a team environment and share instances where you collaborated effectively with colleagues to achieve common goals.
✨Be Prepared for Fast-Paced Scenarios
Expect questions that assess your ability to thrive in a fast-paced environment. Prepare to discuss how you handle pressure and maintain efficiency while delivering quality service, especially during busy periods.
✨Know the Brand
Familiarise yourself with Tim Hortons' values and offerings. Being knowledgeable about their menu and what sets them apart will show your genuine interest in the company and help you stand out as a candidate.
