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- Tasks: Join our team to create amazing guest experiences and serve delicious food.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 locations worldwide.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth in a fun environment.
- Why this job: Be part of a vibrant team where your passion for customer service and coffee shines.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible shifts available, including mornings, evenings, and weekends.
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do.
We are currently looking for outgoing Restaurant Team Members to join us on a permanent basis to ensure we maintain an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and carve a successful career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the first person our guests encounter or produce the bakery items they love, your energy and passion for guest service will make you a top team member in this fast-paced environment.
To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a strong focus on the customer, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential. If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you. Apply now for our Restaurant Team Member position!
Your key responsibilities include:
- Welcoming every customer with a smile and being genuinely friendly at all times.
- Delivering fast, friendly, and accurate service to all customers.
- Attempting to resolve simple customer inquiries and referring difficult ones to a Manager.
- Ensuring food is prepared, stored, and the preparation areas are maintained according to Health & Safety and Audit standards.
- Carrying out temperature checks and recording them as per company process.
- Completing daily and weekly cleaning schedules as per the cleaning chart.
- Following standards for raw and finished product quality, service speed, cleanliness, and sanitation.
- Adhering to restaurant performance standards for crew stations and shift manager directions.
- Being aware of the restaurant's goals and targets to contribute towards achieving them.
- Maintaining operational and kitchen areas to exceed customer cleanliness, comfort, and convenience expectations, including restocking workstations.
- Reporting all work-related near misses, injuries, and illnesses promptly.
- Following correct procedures and instructions, including wearing Personal Protective Equipment (PPE) when instructed.
Restaurant Team Member employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer service and Canadian hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires availability during early mornings, evenings, and weekends, highlighting your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Prepare to express your passion for coffee and customer satisfaction. Sharing your enthusiasm for the product and how it relates to your desire to provide excellent service can set you apart from other applicants.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Restaurant Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Emphasise any roles in fast-paced environments and include specific examples of how you provided excellent guest service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working at Tim Hortons. Mention your flexibility in working hours and your love for coffee, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tim Hortons
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a team player is crucial. Highlight your ability to work well with others and share instances where you collaborated effectively in a fast-paced environment.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about how you would respond to difficult customers or how you would manage busy periods while maintaining service quality.
✨Know the Brand
Familiarise yourself with Tim Hortons' values and offerings. Being knowledgeable about their products and the brand's Canadian heritage will show your genuine interest in the company and its culture.