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- Tasks: Join us as a Restaurant Team Member, delivering exceptional guest experiences and delicious food.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 restaurants worldwide.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth in a vibrant environment.
- Why this job: Be part of a fun team, serve amazing coffee, and make customers smile every day!
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible shifts available, including mornings, evenings, and weekends.
Restaurant Team Member
Location: CA11 8HW
Salary: Hourly paid,
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment?
Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality?
Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service, is what will make you a top team member in this fast‑paced environment.
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your key responsibilities as Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
- Carry out temperature checks and record as per company process!
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
- Report all work related near misses, injuries and illnesses as soon as possible!
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!
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Restaurant Team Member employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with the team. Whether it's in a casual conversation or during an interview, let your passion for creating exceptional guest experiences shine through.
✨Tip Number 2
Familiarise yourself with Tim Hortons' menu and values before applying. This knowledge will not only help you stand out but also demonstrate your genuine interest in the brand and its commitment to customer satisfaction.
✨Tip Number 3
Network with current or former employees if possible. They can provide valuable insights into the company culture and what it takes to succeed as a Restaurant Team Member, which can give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours during your conversations. Highlighting your willingness to work early mornings, evenings, and weekends will show that you're ready to meet the demands of this fast-paced environment.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Restaurant Team Member position. Highlight your relevant experience in customer service and any specific skills that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in fast-paced environments and customer service. Use keywords from the job description, such as 'team player', 'communication skills', and 'flexibility', to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Tim Hortons. Mention your love for coffee and how you can contribute to creating exceptional guest experiences.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tim Hortons
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a positive team player is crucial. Highlight your ability to work well in a team, perhaps by discussing a time when you collaborated with colleagues to achieve a common goal.
✨Be Prepared for Fast-Paced Scenarios
Since the role involves working in a dynamic environment, be ready to discuss how you handle pressure and multitask effectively. You might want to share an experience where you successfully managed multiple tasks at once.
✨Know the Brand
Familiarise yourself with Tim Hortons' values and offerings. Being able to talk about their products, especially their coffee and bakery items, will show your genuine interest in the company and its culture.
