At a Glance
- Tasks: Join our team to create amazing guest experiences and serve delicious food.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 locations worldwide.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth in a fun environment.
- Other info: Positions available for both full-time and part-time roles in Leicester Fosse Park.
- Why this job: Be part of a vibrant team where your passion for customer service shines and impacts lives.
- Qualifications: Previous customer service experience and excellent communication skills are essential; flexibility is a must.
Responsibilities
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Follow critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhere to restaurant performance standards for crew stations and as per shift manager directions
- Be aware of the goals and targets of the restaurant to contribute towards achieving them
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
- Report all work related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Qualifications
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
Benefits
Hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
Restaurant Team Member in Leicester employer: Tim Hortons
Tim Hortons is an exceptional employer that offers a vibrant work culture where every day brings new opportunities to connect with customers and colleagues alike. Located in Leicester Fosse Park, our team members enjoy flexible working hours, competitive pay, and the chance to grow within a rapidly expanding brand that values Canadian hospitality. Join us to be part of a supportive environment that prioritises employee development and fosters a passion for outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Member in Leicester
✨Tip Number 1
Familiarise yourself with Tim Hortons' menu and values. Understanding their offerings and the Canadian hospitality ethos will help you connect with the brand during your interactions.
✨Tip Number 2
Showcase your customer service skills in any conversations or interviews. Share specific examples of how you've gone above and beyond for customers in previous roles to demonstrate your passion for guest satisfaction.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Highlight your willingness to work early mornings, evenings, and weekends, as this is crucial for a role in a fast-paced restaurant environment.
✨Tip Number 4
Research common interview questions for restaurant positions and practice your responses. This will help you feel more confident and articulate when discussing your suitability for the Restaurant Team Member role.
We think you need these skills to ace Restaurant Team Member in Leicester
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Restaurant Team Member. Familiarise yourself with the job description and think about how your skills and experiences align with what Tim Hortons is looking for.
Tailor Your CV:Customise your CV to highlight relevant customer service experience and skills that match the requirements of the role. Emphasise your ability to work in a fast-paced environment and your passion for delivering excellent customer service.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Tim Hortons and how you can contribute to their team culture and customer satisfaction goals.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Tim Hortons
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a team player is crucial. Highlight your ability to work well with others and share instances where you collaborated effectively in a fast-paced environment.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about how you would respond to difficult customers or high-pressure situations, and be ready to discuss these strategies.
✨Know the Brand
Familiarise yourself with Tim Hortons' values and offerings. Being knowledgeable about their products and the brand's Canadian roots will show your genuine interest in the company and its culture.
