Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers, deliver fast service, and maintain cleanliness in the restaurant.
- Company: Join Tim Hortons, a beloved Canadian brand with over 5,000 locations worldwide.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth.
- Why this job: Be part of a friendly team that values customer satisfaction and community impact.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible shifts available, including mornings, evenings, and weekends.
Responsibilities
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them
- Maintain operational and kitchen areas to exceed customer cleanliness, comfort and convenience expectations including the restocking of workstations
- Report all work related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Qualifications / How to apply
To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends.
About Tim Hortons
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years
Brand context
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
#J-18808-Ljbffr
Restaurant Team Member employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with our focus on delivering friendly and accurate service.
✨Tip Number 2
Familiarise yourself with our brand and values before the interview. Understanding Tim Hortons' commitment to quality and customer satisfaction will help you demonstrate that you're a great fit for our team.
✨Tip Number 3
Be prepared to discuss your flexibility in working hours. Since we operate in a fast-paced environment, showing that you can adapt to various shifts, including weekends and evenings, will make you stand out.
✨Tip Number 4
Highlight any experience you have with health and safety standards. Mentioning your understanding of food preparation and cleanliness protocols will reassure us that you can maintain our high operational standards.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Restaurant Team Member position. Tailor your application to highlight your relevant experience in customer service and teamwork.
Craft a Friendly Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention your previous customer service experience and how it aligns with the friendly and fast-paced environment at Tim Hortons.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, problem-solving, and flexibility. Provide examples of how you've successfully handled customer enquiries or worked in a team to meet targets in previous roles.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Tim Hortons
✨Show Your Friendly Side
As a Restaurant Team Member, being genuinely friendly is key. During the interview, make sure to smile and engage warmly with your interviewer. This will demonstrate your ability to create a welcoming atmosphere for customers.
✨Highlight Customer Service Experience
Discuss your previous customer service roles and share specific examples of how you resolved customer enquiries. This shows that you can handle various situations and are focused on providing excellent service.
✨Understand Health & Safety Standards
Familiarise yourself with basic health and safety practices relevant to food preparation and service. Mentioning your awareness of these standards during the interview will show that you take cleanliness and safety seriously.
✨Demonstrate Team Spirit
Emphasise your ability to work as part of a team. Share experiences where you collaborated with others to achieve goals, as this aligns with the restaurant's focus on teamwork and performance standards.