At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a globally recognised brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Other info: Flexible hours required, including mornings, evenings, and weekends.
- Why this job: Be part of an expanding brand, delivering great coffee and customer experiences.
- Qualifications: Previous restaurant management experience and strong leadership skills are essential.
The predicted salary is between 26700 - 40000 £ per year.
Restaurant Shift / Floor Manager
Location: NN3 9HY
Salary: £13.37 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK and we need great people likeyou to join us!!
Are you a natural leader with a passion for food, people, and world‑class customer service? We’re searching for a Shift Manager who’s as fired up about hospitality as we are, and to support the Restaurant Manager in the day‑to‑day operation.
Tim Hortons is part of the fabric of Canada. With over 5,000 quick‑service restaurants worldwide, we serve over 2 billion cups of freshly brewed coffee. We have an ever‑growing presence in the U.K., and we have exciting plans to expand over the UK in the next 10 years.
We prioritise the customers in everything we do, and we are looking for an outgoing Shift Manager to join the team and ensure that we continue to have an exceptional brand. In return, you will be rewarded with a competitive salary and the opportunity to grow with us and carve a glorious career.
What you’ll do
- Support in leading and inspiring an energetic team to deliver the best customer experience
- Keep things running smoothly, from the customer lobby to the back‑of‑house operation
- Drive performance, quality, and customer satisfaction every single shift
- Manage stock, schedules, training and all those juicy operational bits
What we’re looking for
- Previous restaurant management experience (or strong assistant ready to step up!)
- A hands‑on, can‑do attitude
- Love for food, people, and building a buzz
- Calm under pressure – fast‑paced? You thrive in it!
- Excellent communication and leadership skills
So…what’s in it for you
- A supportive, inclusive, and ambitious team
- A chance to truly make an impact
- Staff meals & discount
- Opportunities to grow with a fun, expanding tea
- Supportive, upbeat working environment
- Career growth and development opportunities
- Competitive salary and benefits
- If you’re ready to contribute energy, lead by example, and make every shift unforgettable, we want to hear from you
Restaurant Shift / Floor Manager in Northampton employer: Tim Hortons
Tim Hortons is an exceptional employer that offers a vibrant work culture focused on customer satisfaction and team development. As a Restaurant Shift / Floor Manager, you will enjoy competitive pay, a bonus scheme, and ample opportunities for career growth within a globally recognised brand that is rapidly expanding in the UK. Join us in creating a positive environment where your leadership skills can shine and your passion for coffee can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Shift / Floor Manager in Northampton
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you motivated staff or improved team performance, as this is crucial for the Restaurant Shift/Floor Manager position.
✨Tip Number 3
Research common challenges faced in fast-paced restaurant environments and think about how you would address them. Being able to articulate your problem-solving strategies will show that you're proactive and ready to handle the demands of the role.
✨Tip Number 4
Network with current or former employees of Tim Hortons if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the application process.
We think you need these skills to ace Restaurant Shift / Floor Manager in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in restaurant management or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the brand. Mention your experience in fast-paced environments and how you prioritise customer satisfaction. Be sure to express your enthusiasm for leading a team at Tim Hortons.
Highlight Key Skills:In your application, focus on skills that are crucial for the role, such as excellent communication, flexibility in working hours, and the ability to handle customer complaints. Use specific examples to illustrate these skills.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a management role.
How to prepare for a job interview at Tim Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance. This will show the interviewers that you can inspire and manage a team effectively.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Be prepared to discuss your previous customer service experiences and how you've handled difficult situations. Highlight any instances where you went above and beyond to ensure a positive customer experience, as this aligns with Tim Hortons' values.
✨Understand the Brand
Familiarise yourself with Tim Hortons' brand values, menu offerings, and recent developments. Showing that you have a genuine interest in the company and its products will set you apart from other candidates. You might even want to mention your favourite menu item during the interview!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of examples where you've had to make quick decisions or manage a busy shift. Practising these scenarios beforehand will help you respond confidently and effectively during the interview.
