At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Other info: Flexible hours required, including mornings, evenings, and weekends.
- Why this job: Be part of an exciting expansion in the UK while making a real impact on customer satisfaction.
- Qualifications: Previous restaurant management experience and strong communication skills are essential.
The predicted salary is between 26700 - 32000 £ per year.
Restaurant Shift / Floor Manager
Location: SA79RD
Salary: £13.37+ Bonus Scheme
Tim Hortons has an ever-growing presence in the UK and we need great people likeyou to join us!!
Are you a natural leader with a passion for food, people, and world-class customer service? We’re searching for a Shift Manager who’s as fired up about hospitality as we are, and to support the Restaurant Manager in the day-to-day operation.
Tim Hortons is part of the fabric of Canada. With over 5,000 quick-service restaurants worldwide, we serve over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the U.K., and we have exciting plans to expand over the UK in the next 10 years.
We prioritise the customers in everything we do, and we are looking for an outgoing Shift Manager to join the team and ensure that we continue to have an exceptional brand. In return, you will be rewarded with a competitive salary and the opportunity to grow with us and carve a glorious career.
What you’ll do:
- Support in leading and inspiring an energetic team to deliver the best customer experience
- Keep things running smoothly, from the customer lobby to the back-of-house operation
- Drive performance, quality, and customer satisfaction every single shift
- Manage stock, schedules, training and all those juicy operational bits
What we’re looking for:
- Previous restaurant management experience (or strong assistant ready to step up!)
- A hands‑on, can‑do attitude
- Love for food, people, and building a buzz
- Calm under pressure – fast‑paced? You thrive in it!
- Excellent communication and leadership skills
So…what’s in it for you?
- A supportive, inclusive, and ambitious team
- A chance to truly make an impact
- Staff meals & discount
- Opportunities to grow with a fun, expanding team
- Supportive, upbeat working environment
- Career growth and development opportunities
- Competitive salary and benefits
- If you're ready to contribute energy, lead by example, and make every shift unforgettable, we want to hear from you
Restaurant Shift / Floor Manager in Swansea employer: Tim Hortons
Tim Hortons is an exceptional employer that values its employees and fosters a vibrant work culture focused on teamwork and customer satisfaction. With competitive salaries, a bonus scheme, and ample opportunities for career growth within a rapidly expanding brand, you will be part of a dynamic team dedicated to delivering outstanding service in a fast-paced environment. Join us at our SA7 9RD location and enjoy the unique advantage of being part of a globally recognised coffee brand with exciting future prospects.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Shift / Floor Manager in Swansea
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams or improved customer service in previous roles.
✨Tip Number 3
Demonstrate your passion for coffee and the restaurant industry. Engage in conversations about trends in the coffee market or share your favourite Tim Hortons products to show your enthusiasm.
✨Tip Number 4
Prepare to discuss your flexibility in working hours. Since the role requires availability for various shifts, emphasising your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Restaurant Shift / Floor Manager in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the restaurant and customer service sectors. Emphasise any leadership roles or responsibilities you've had, as well as your ability to work in fast-paced environments.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and management. Mention specific experiences that demonstrate your leadership skills and how you can contribute to Tim Hortons' success.
Highlight Key Skills:In your application, focus on key skills mentioned in the job description, such as communication, team leadership, and operational efficiency. Use examples to illustrate how you've successfully applied these skills in previous roles.
Show Enthusiasm for the Brand:Express your enthusiasm for Tim Hortons and its values in your application. Mention your love for coffee and customer service, and how you align with their mission to provide exceptional experiences.
How to prepare for a job interview at Tim Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Focus
Tim Hortons places a strong emphasis on customer service. Be prepared to discuss how you've prioritised customer satisfaction in previous roles and provide examples of how you handled difficult situations with customers.
✨Understand the Business
Familiarise yourself with Tim Hortons' menu, values, and operational standards. Showing that you understand their business model and can contribute to driving sales will impress the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Prepare by thinking through common challenges in a restaurant setting and how you would address them effectively.
