At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand expanding rapidly in the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Other info: Work various shifts, including mornings and weekends, in a fast-paced environment.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and teamwork.
- Qualifications: Previous restaurant management experience is essential; flexibility and strong communication skills are a must.
The predicted salary is between 26700 - 40000 £ per year.
Shift Manager – Tim Hortons UK
Location: BT12 6HR
£13.37 per hour Performance Bonus | 30 Hour Contract | Growth & Leadership Opportunities
At Tim Hortons, we are big enough to offer you a massive career, but small enough to know your name.
We are looking for a Manager who is ready to lead and run it as their own.
The Deal
Salary £13.37 per hour + performance related bonus opportunities.
The Growth
We are constantly growing. Today you're a Shift Manager; tomorrow you could be a Store Manager or part of another key department within Tim Hortons.
The Vibe
Fast-paced, fun, and fresh. No two days are the same.
What we need from you
Experience: You have run a busy shift in a restaurant, coffee shop, QSR or worked in a business where you’ve managed a team of people.
Energy: You don't hide in the office. You’re on the floor, leading your team from the front.
Standards: You hate bad coffee, poor service and cold food as much as we do.
Why join us?
Because you’re tired of being a cog in a machine. You want to build a team, drive sales, and actually enjoy coming to work.
Please note.
We pride ourselves on equal opportunities; however, we are not in a position to consider candidates who require sponsorship to work in the UK. Only applicants with the eligible right to work status will be considered.
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Restaurant Shift / Floor Manager employer: Tim Hortons
Tim Hortons is an excellent employer, offering a vibrant work culture where team members are valued and supported. With flexible hours, comprehensive health plans, tuition assistance, and unique perks like a free gym membership and discount card, employees can thrive both personally and professionally at our Kensington location. Join us to lead a dedicated team and make a meaningful impact on guest experiences while enjoying opportunities for growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you motivated staff or improved team performance, as this is crucial for the Restaurant Shift/Floor Manager position.
✨Tip Number 3
Research common challenges faced in the restaurant industry, especially in quick service environments. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your understanding of sales trends and customer behaviour. Think about how you can drive sales and improve customer experiences at Tim Hortons, as demonstrating this knowledge will show your proactive approach to the role.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in restaurant management or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to drive sales and enhance customer satisfaction.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention your experience in fast-paced environments, your leadership style, and how you prioritise customer service. Be sure to express your enthusiasm for joining Tim Hortons.
Highlight Key Skills:In your application, focus on key skills mentioned in the job description, such as communication, flexibility, and the ability to manage performance issues. Use specific examples from your past experiences to illustrate these skills.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Tim Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Be prepared to discuss how you've prioritised customer service in previous positions. Highlight any strategies you've implemented to enhance the customer experience and how you handled complaints effectively.
✨Understand the Business
Familiarise yourself with Tim Hortons' brand and values. Research their menu, customer demographics, and recent news about the company. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of examples where you've had to make quick decisions or manage a busy shift, and be ready to explain your thought process.
