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For Companies At a Glance
- Tasks: Lead a team, ensure customer satisfaction, and manage daily operations.
- Company: Join Tim Hortons, a globally recognised coffee brand expanding in the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for growth.
- Why this job: Be part of a vibrant culture focused on teamwork and customer service.
- Qualifications: Previous restaurant management experience is preferred; strong communication skills are essential.
- Other info: Flexible hours and a chance to grow with a rapidly expanding brand.
The predicted salary is between 26700 - 35000 £ per year.
Restaurant Shift / Floor Manager
Location: CA11 8HW
Salary: £12.82 + Bonus Scheme
Join an exciting growing brand!
Tim Hortons is expanding across the UK and we are looking for enthusiastic individuals to join us as Restaurant Shift / Floor Managers. With a strong presence in Canada and over 5,000 restaurants worldwide, we serve over 2 billion cups of coffee annually and plan to open hundreds more in the UK over the next decade.
We prioritize excellent customer service and are seeking outgoing leaders with restaurant, quick service, or coffee shop experience. If you are passionate about leading teams, customer satisfaction, and coffee, we want to hear from you!
Key Responsibilities
As a Shift / Floor Manager, you will support the Restaurant Manager with:
- Customer Service: Lead by example, prioritize customer experience, manage staff schedules, and ensure operational efficiency.
- People Management: Encourage team suggestions, provide performance feedback, set goals, and foster a respectful, inclusive environment.
- Driving Sales: Understand sales trends, merchandise products effectively, coach upselling, and identify improvement areas.
- Operations: Manage KPIs such as sales and safety standards, oversee stock, equipment maintenance, opening/closing procedures, and ensure cleanliness and safety standards are met.
Key Requisites
- Previous experience in restaurant management.
- Flexible, disciplined, and team-oriented approach.
- Food environment experience is a plus but not essential.
- Strong numeracy and literacy skills.
- Commitment to food safety and hygiene standards.
- Experience handling customer complaints.
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Restaurant Shift / Floor Manager employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their approach to customer satisfaction will help you align your leadership style with their expectations during the interview.
✨Tip Number 2
Prepare to discuss specific examples from your previous experience in restaurant management. Highlight situations where you successfully led a team, improved customer service, or drove sales, as these are key responsibilities for the role.
✨Tip Number 3
Showcase your ability to handle customer complaints effectively. Be ready to share a story about a challenging situation and how you resolved it, demonstrating your commitment to maintaining high standards of customer service.
✨Tip Number 4
Research current trends in the quick service restaurant industry, especially related to coffee shops. Being knowledgeable about market trends can help you stand out as a candidate who is proactive and engaged with the industry.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management or customer service. Use specific examples that demonstrate your leadership skills and ability to drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the brand. Mention your experience in managing teams and improving customer satisfaction, and explain why you want to work for Tim Hortons.
Highlight Key Skills: In your application, emphasise your strong numeracy and literacy skills, as well as your commitment to food safety and hygiene standards. These are crucial for the Shift / Floor Manager position.
Show Enthusiasm: Let your personality shine through in your application. Tim Hortons is looking for enthusiastic individuals, so express your excitement about leading a team and contributing to a positive customer experience.
How to prepare for a job interview at Tim Hortons
✨Show Your Passion for Customer Service
As a Restaurant Shift / Floor Manager, customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to creating a positive dining experience.
✨Highlight Your Leadership Skills
Discuss your experience in managing teams and how you motivate staff. Share specific instances where you've successfully led a team through challenges or improved team performance, as this role requires strong people management skills.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the restaurant industry, such as sales trends and operational efficiency. Being able to discuss how you can drive sales and improve these metrics will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints or operational issues. Prepare scenarios from your past experiences where you successfully resolved conflicts or improved processes.