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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational efficiency.
- Company: Join Tim Hortons, a major Canadian brand expanding rapidly in the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and teamwork.
- Qualifications: Previous restaurant management experience is essential; flexibility and strong communication skills are a must.
- Other info: Work various shifts and thrive in a fast-paced environment while enjoying coffee!
The predicted salary is between 25000 - 35000 £ per year.
Restaurant Shift / Floor Manager
Location: G2 8HA
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a major Canadian brand with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career path.
To succeed in this role, you should be a strong leader and positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various shifts (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
- Lead by example, prioritizing customer satisfaction.
- Maintain a customer-focused approach in all operations.
- Ensure accurate staff scheduling to meet customer demand.
- Support the team to maintain operational efficiency.
- Conduct regular store walks with a focus on customer experience.
People Management
- Encourage staff to share suggestions and concerns.
- Provide performance feedback, set goals, and offer support and guidance.
- Create a positive team environment, ensuring dignity, respect, and non-discrimination.
- Handle performance management in collaboration with HR when necessary.
Driving Sales
- Understand sales patterns, popular products, and peak times, adjusting strategies accordingly.
- Ensure products are correctly merchandised and adequately stocked.
- Support marketing campaigns and promote upselling and suggestive selling.
- Identify areas for improvement and motivate the team towards continuous enhancement.
Operations
- Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
- Lead by example, maintaining composure under pressure.
- Manage weekly stock orders and quality checks on incoming supplies.
- Oversee equipment maintenance and calibration schedules.
- Maintain optimal inventory levels.
- Handle opening and closing procedures.
- Ensure cleanliness, food hygiene, and overall operational standards.
- Implement health and safety protocols, reporting incidents promptly.
- Be available to work various shifts as part of the management team.
Key Requisites
- Previous experience managing restaurants.
- Flexible and disciplined work approach.
- Experience in food environments is advantageous but not essential.
- Ability to work independently and as part of a team.
- Good numeracy and literacy skills.
- High standards of food hygiene and safety.
- Experience handling customer complaints.
- Adherence to health and safety procedures.
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Restaurant Shift / Floor Manager employer: Tim, Hortons
Contact Detail:
Tim, Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Network with current or former employees of Tim Hortons. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you’re genuinely interested in the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed a team or improved customer satisfaction. Highlighting these instances will showcase your leadership skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Be ready to demonstrate your flexibility and adaptability. Since the role requires working various shifts, sharing experiences where you've successfully managed changing schedules or high-pressure situations will show that you can handle the demands of the job.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to drive sales and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the brand. Mention your understanding of Tim Hortons' values and how your experience aligns with their focus on customer satisfaction and team leadership.
Highlight Key Skills: In your application, clearly outline your skills that match the job requirements, such as excellent communication, flexibility in working hours, and experience in managing teams. Use specific examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Tim, Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved customer satisfaction.
✨Understand the Brand
Familiarise yourself with Tim Hortons' values and mission. Being able to discuss how your personal values align with the brand will show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of situations you've faced in previous roles and how you managed them effectively.
✨Highlight Your Flexibility
Since the role requires working various shifts, emphasise your flexibility and willingness to adapt. Discuss any previous experiences where you successfully managed changing schedules or high-pressure situations.
