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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of a fast-paced environment where your leadership can shine and impact customer satisfaction.
- Qualifications: Previous restaurant management experience and strong communication skills are essential.
- Other info: Flexible hours required, including mornings, evenings, and weekends.
The predicted salary is between 26700 - 32000 £ per year.
Overview
Restaurant Shift / Floor Manager
Location: DD4 7RF
Salary: £12.82+ Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK and we need great people like you to join us!!
Are you a natural leader with a passion for food, people, and world-class customer service? We’re searching for a Shift Manager who’s as fired up about hospitality as we are, and to support the Restaurant Manager in the day-to-day operation.
Tim Hortons is part of the fabric of Canada. With over 5,000 quick-service restaurants worldwide, we serve over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the U.K., and we have exciting plans to expand over the UK in the next 10 years.
We prioritise the customers in everything we do, and we are looking for an outgoing Shift Manager to join the team and ensure that we continue to have an exceptional brand. In return, you will be rewarded with a competitive salary and the opportunity to grow with us and carve a glorious career.
Responsibilities
- Support in leading and inspiring an energetic team to deliver the best customer experience
- Keep things running smoothly, from the customer lobby to the back-of-house operation
- Drive performance, quality, and customer satisfaction every single shift
- Manage stock, schedules, training and all those juicy operational bits
Qualifications
- Previous restaurant management experience (or strong assistant ready to step up!)
- A hands-on, can-do attitude
- Love for food, people, and building a buzz
- Calm under pressure – fast-paced? You thrive in it!
- Excellent communication and leadership skills
What’s in it for you
- A supportive, inclusive, and ambitious team
- A chance to truly make an impact
- Staff meals & discount
- Opportunities to grow with a fun, expanding tea
- Supportive, upbeat working environment
- Career growth and development opportunities
- Competitive salary and benefits
- If you\’re ready to contribute energy, lead by example, and make every shift unforgettable, we want to hear from you
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Restaurant Shift / Floor Manager employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples of how you've successfully managed teams in fast-paced environments. This will demonstrate your capability to lead and motivate staff effectively.
✨Tip Number 3
Prepare to discuss your experience with sales and customer engagement strategies. Being able to articulate how you've driven sales or improved customer experiences in previous roles will set you apart.
✨Tip Number 4
Show your passion for the food and beverage industry, especially coffee culture. Sharing your enthusiasm for coffee and how it relates to customer service can resonate well with the hiring team.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant and customer service sectors. Emphasise any leadership roles or responsibilities you've had, as well as your ability to work in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and management. Mention specific experiences that demonstrate your leadership skills and how you can contribute to Tim Hortons' success.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, team management, and operational efficiency. Use examples from your past roles to illustrate these skills.
Show Enthusiasm for the Brand: Express your enthusiasm for Tim Hortons and its values in your application. Mention your love for coffee and customer service, and how you align with their mission to provide exceptional experiences.
How to prepare for a job interview at Tim Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance. This will show that you can inspire and motivate others.
✨Emphasise Customer Focus
Tim Hortons places a strong emphasis on customer service. Be prepared to discuss how you've prioritised customer satisfaction in previous roles. Highlight any strategies you've implemented to enhance the customer experience and how you handle complaints effectively.
✨Understand the Business
Familiarise yourself with Tim Hortons' menu, values, and operational standards. Showing that you understand their business model and are passionate about their products, especially coffee, will set you apart. You might even want to mention your favourite menu items!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to make quick decisions or manage a busy shift. Practising these scenarios will help you articulate your thought process during the interview.
