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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand expanding rapidly in the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and teamwork.
- Qualifications: Previous restaurant management experience is essential; flexibility and strong communication skills are key.
- Other info: Work various shifts and be a vital part of our exciting expansion journey.
The predicted salary is between 26700 - 40000 £ per year.
Restaurant Shift / Floor Manager
Location: G68 9NE
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada\’s fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a dynamic, fast-paced environment. Excellent communication skills, a strong focus on customer service, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
- Lead by example, prioritizing customer experience.
- Maintain a customer-focused approach in all operations.
- Ensure staff scheduling meets customer demand.
- Support the team to maintain operational efficiency.
- Conduct regular store walks from the customer\’s perspective.
People
- Encourage staff to share suggestions and concerns.
- Provide feedback, set goals, and support team performance.
- Create a positive, respectful work environment free from discrimination.
- Manage performance issues in collaboration with HR.
Driving Sales
- Understand sales trends, popular products, and peak times, adjusting strategies accordingly.
- Ensure products are correctly merchandised and adequately stocked.
- Coach staff on upselling and suggestive selling techniques.
- Identify areas for improvement and motivate continuous enhancement based on employee incentives.
Operations
- Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
- Set an example by remaining composed under pressure.
- Manage weekly stock orders and quality checks.
- Oversee maintenance schedules for equipment.
- Maintain optimal inventory levels.
- Handle opening and closing procedures.
- Ensure cleanliness, food hygiene, and overall operational standards.
- Report accidents or incidents promptly to the Regional Manager.
- Be available to work various shifts as part of the management team.
Key Requisites
- Previous experience managing restaurants.
- Flexible and disciplined work approach.
- Experience in a food environment is advantageous but not essential.
- Ability to work independently and as part of a team.
- Good numeracy and literacy skills.
- Commitment to high standards of food hygiene and safety.
- Experience handling customer complaints.
- Adherence to Health and Safety procedures.
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Restaurant Shift / Floor Manager employer: Tim, Hortons
Contact Detail:
Tim, Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' values and customer service philosophy. Understanding their approach to customer satisfaction will help you align your responses during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Network with current or former employees of Tim Hortons. They can provide valuable insights into the company culture and what it takes to succeed as a Restaurant Shift/Floor Manager, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully led a team or improved customer service. Highlighting these instances will showcase your leadership skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Be ready to demonstrate your flexibility and adaptability. Since the role requires working various shifts, showing that you can manage different schedules and remain composed under pressure will be crucial in impressing the hiring team.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your enthusiasm for coffee and customer service, and explain how your skills align with the responsibilities of a Restaurant Shift/Floor Manager.
Highlight Key Skills: In your application, focus on key skills such as communication, problem-solving, and flexibility. Provide examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Tim, Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Be prepared to discuss how you've prioritised customer service in previous positions, including any strategies you used to enhance the customer experience and handle complaints effectively.
✨Understand the Business
Familiarise yourself with Tim Hortons' brand, values, and menu offerings. Showing that you understand their business model and can align with their goals will set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Prepare by thinking of situations where you had to make quick decisions or adapt to changing circumstances in a fast-paced environment.
