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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand expanding rapidly in the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and teamwork.
- Qualifications: Previous restaurant management experience is essential; flexibility and strong communication skills are a must.
- Other info: Work various shifts and be a key player in a fast-paced environment.
The predicted salary is between 26700 - 35000 £ per year.
Restaurant Shift / Floor Manager
Location: NE38 7RW
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada\’s fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the restaurant and customer service sector within a fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
- Lead by example, prioritizing customer satisfaction.
- Maintain a customer-focused approach in all operations.
- Accurate staff scheduling to meet customer demand.
- Support the team to ensure operational efficiency.
- Conduct regular store walks to assess customer experience.
People
- Encourage staff to share suggestions and concerns.
- Provide performance feedback, set goals, and offer support and guidance.
- Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
- Manage performance issues in collaboration with HR.
Driving Sales
- Understand sales trends, popular products, and peak times, and adjust accordingly.
- Ensure products are well merchandised and adequately stocked, including marketing campaigns.
- Coach employees on upselling and suggestive selling techniques.
- Continuously evaluate opportunities for improvement, motivating employees through incentives.
Operations
- Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
- Set an example by maintaining composure under pressure.
- Manage weekly stock orders and quality checks on incoming stock.
- Oversee maintenance schedules for equipment.
- Ensure optimal inventory levels.
- Manage opening and closing procedures.
- Maintain cleanliness and operational standards, including food hygiene, customer experience, and speed of service.
- Implement health and safety protocols, reporting incidents promptly to the Regional Manager.
- Be available to work various shifts as part of the management team.
Key Requisites
- Previous experience managing restaurants.
- Flexible and disciplined work approach.
- Experience in a food environment is advantageous but not essential.
- Ability to work independently and as part of a team.
- Good numeracy and literacy skills.
- High standards of food hygiene and safety.
- Experience handling customer complaints.
- Adherence to health and safety procedures.
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Restaurant Shift / Floor Manager employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples of how you've successfully managed teams in previous roles. Be prepared to discuss how you motivate staff and handle performance issues, as these are key aspects of the Restaurant Shift/Floor Manager position.
✨Tip Number 3
Research common challenges faced in fast-paced restaurant environments and think about how you would address them. This will show your proactive mindset and readiness to tackle the demands of the role, making you stand out as a candidate.
✨Tip Number 4
Network with current or former employees of Tim Hortons if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant or customer service sector. Emphasise any leadership roles or responsibilities you've had, as well as your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your interest in coffee. Mention specific examples of how you've led teams or improved customer experiences in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, flexibility, and the ability to manage performance issues. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a management role.
How to prepare for a job interview at Tim Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Satisfaction
Tim Hortons prioritises customer satisfaction, so be prepared to discuss how you've handled customer complaints or enhanced the customer experience in previous roles. Highlight your commitment to maintaining high service standards.
✨Understand the Business
Familiarise yourself with Tim Hortons' menu, sales trends, and operational practices. Showing that you understand the business will impress the interviewers and demonstrate your genuine interest in the role.
✨Be Flexible and Adaptable
The role requires flexibility in working hours. Be ready to discuss your availability and willingness to work various shifts, including weekends and early mornings. This shows your commitment to the team's success.
