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- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved coffee brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of an expanding company that values customer satisfaction and team spirit.
- Qualifications: Previous restaurant management experience is essential; flexibility and strong communication skills are a must.
- Other info: Ideal for outgoing individuals passionate about coffee and leading teams.
The predicted salary is between 26700 - 32000 £ per year.
Location: NE34 9PB
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us! Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops? Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, growth opportunities, and a chance to build a rewarding career.
To succeed in this role, you should be a strong leader and a positive team player with previous experience in the restaurant and customer service sectors within a dynamic, fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a team, thrive on customer satisfaction, and love coffee, we would love to hear from you.
Key ResponsibilitiesAs a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
- Customer Service
- Lead by example, prioritizing customer satisfaction.
- Maintain a customer-focused approach in all operations.
- Accurately schedule staff to meet demand.
- Support the team to ensure operational efficiency.
- Conduct regular store walks from the customer's perspective.
- Encourage staff to share suggestions and concerns.
- Provide performance feedback, set goals, and support development.
- Create a positive, respectful, and inclusive team environment.
- Manage performance issues in collaboration with HR.
- Understand sales trends, popular products, and peak times.
- Ensure products are well-merchandised and adequately stocked.
- Coach staff on upselling and suggestive selling techniques.
- Identify areas for improvement and motivate continuous enhancement.
- Monitor KPIs such as sales, staff turnover, and food safety standards.
- Set an example by maintaining composure under pressure.
- Manage weekly stock orders and quality checks.
- Oversee maintenance schedules for equipment.
- Ensure proper inventory levels.
- Handle opening and closing procedures.
- Maintain cleanliness and operational standards, including food hygiene and customer experience.
- Report accidents or incidents promptly to the Regional Manager.
- Be flexible to work various shifts as part of the management team.
- Previous experience managing restaurants.
- A flexible and disciplined work approach.
- Experience in a food environment is advantageous but not essential.
- Ability to work independently and as part of a team.
- Good numeracy and literacy skills.
- Commitment to high standards of food hygiene and safety.
- Experience handling customer complaints.
- Adherence to health and safety procedures.
Restaurant Shift / Floor Manager employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you motivated staff or improved team performance, as this is crucial for the Restaurant Shift/Floor Manager position.
✨Tip Number 3
Research common challenges faced in the restaurant industry, especially in quick service environments. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your understanding of sales trends and customer preferences. Think about how you can contribute to driving sales at Tim Hortons and be ready to share your ideas on upselling and enhancing the customer experience.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to drive sales and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience in fast-paced environments and how you can contribute to Tim Hortons' commitment to customer satisfaction and team development.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, flexibility, and the ability to manage performance issues. Use specific examples to illustrate how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Tim Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved customer satisfaction.
✨Understand the Brand
Familiarise yourself with Tim Hortons' values and mission. Show your passion for the brand by discussing their coffee culture and how you can contribute to enhancing customer experience in line with their standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Prepare responses that highlight your ability to remain calm under pressure and your commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the team dynamics, growth opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
