Restaurant Shift / Floor Manager

Restaurant Shift / Floor Manager Location: NE34 9PB Salary: £12.82 + Bonus Scheme Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us! Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops? Tim Hortons is a part of Canada\’s fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years. We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, growth opportunities, and a chance to build a rewarding career. To succeed in this role, you should be a strong leader and a positive team player with previous experience in the restaurant and customer service sectors within a dynamic, fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential. If you are passionate about leading a team, thrive on customer satisfaction, and love coffee, we would love to hear from you. Key Responsibilities As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including: Customer Service Lead by example, prioritizing customer satisfaction. Maintain a customer-focused approach in all operations. Accurately schedule staff to meet demand. Support the team to ensure operational efficiency. Conduct regular store walks from the customer\’s perspective. People Encourage staff to share suggestions and concerns. Provide performance feedback, set goals, and support development. Create a positive, respectful, and inclusive team environment. Manage performance issues in collaboration with HR. Driving Sales Understand sales trends, popular products, and peak times. Ensure products are well-merchandised and adequately stocked. Coach staff on upselling and suggestive selling techniques. Identify areas for improvement and motivate continuous enhancement. Operations Monitor KPIs such as sales, staff turnover, and food safety standards. Set an example by maintaining composure under pressure. Manage weekly stock orders and quality checks. Oversee maintenance schedules for equipment. Ensure proper inventory levels. Handle opening and closing procedures. Maintain cleanliness and operational standards, including food hygiene and customer experience. Report accidents or incidents promptly to the Regional Manager. Be flexible to work various shifts as part of the management team. Key Requisites Previous experience managing restaurants. A flexible and disciplined work approach. Experience in a food environment is advantageous but not essential. Ability to work independently and as part of a team. Good numeracy and literacy skills. Commitment to high standards of food hygiene and safety. Experience handling customer complaints. Adherence to health and safety procedures. #J-18808-Ljbffr