Restaurant Shift / Floor Manager

Restaurant Shift / Floor Manager Location: NE34 9PB Salary: £12.82 + Bonus Scheme Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us! Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops? Tim Hortons is a part of the fabric of Canada, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years. We prioritize customer experience and are looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you\’ll receive a competitive salary, growth opportunities, and a chance to build a rewarding career. To succeed in this role, you should be a great leader and a positive team player with previous experience in the restaurant and customer service sector within a dynamic, fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential. If you have a passion for leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you. Key Responsibilities As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including: Customer Service Lead by example, treating customers as a top priority. Maintain a customer-focused approach in all restaurant operations. Manage staff scheduling to meet customer demand. Support the team to maintain operational efficiency. Conduct regular store walks from a customer\’s perspective. People Encourage staff to share suggestions and concerns. Provide feedback, set goals, and support team members. Create a positive team environment, ensuring dignity and respect for all employees and adherence to anti-discrimination policies. Manage performance issues in collaboration with HR. Driving Sales Understand sales patterns, popular products, and peak times, adjusting strategies accordingly. Ensure products are correctly merchandised and stock levels are sufficient. Coach employees on upselling and suggestive selling techniques. Identify areas for improvement and motivate the team towards continuous enhancement. Operations Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards. Set an example by maintaining composure under pressure. Manage weekly stock orders and quality checks on incoming stock. Oversee maintenance schedules for equipment. Handle opening and closing procedures. Ensure cleanliness and operational standards, including food hygiene, customer experience, and speed of service. Implement and monitor health and safety protocols, reporting incidents promptly. Be available to work various shifts as part of the management team. Key Requisites Previous experience managing restaurants. Flexible and disciplined approach to work. Experience in a food environment is advantageous but not essential. Ability to work independently and as part of a team. Good numeracy and literacy skills. Commitment to high standards of food hygiene and safety. Experience handling customer complaints. Adherence to health and safety procedures. #J-18808-Ljbffr