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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved coffee brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of an expanding company that values teamwork, customer satisfaction, and coffee culture.
- Qualifications: Previous restaurant management experience is essential; flexibility and strong communication skills are a must.
- Other info: Work various shifts and help shape the future of Tim Hortons in the UK.
The predicted salary is between 26700 - 40000 £ per year.
Location: NG18 3GA
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us! Are you outgoing, looking to move into Management, with experience in restaurants, quick service, or coffee shops? Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you'll receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various shifts (including early mornings, afternoons, evenings, and weekends) are essential. If you have a passion for leading dynamic teams, thrive on customer satisfaction, and love coffee, we'd love to hear from you.
Key ResponsibilitiesAs a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
- Customer Service
- Lead by example, prioritizing customers.
- Maintain customer focus in all restaurant operations.
- Accurate staff scheduling to meet demand.
- Support operational efficiency through regular store walks.
- People
- Encourage staff suggestions and concerns.
- Provide performance feedback, set goals, and offer support.
- Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
- Manage performance issues in collaboration with HR.
- Driving Sales
- Understand sales trends, popular products, and peak times.
- Ensure proper product merchandising and marketing.
- Coach employees on upselling and suggestive selling.
- Identify areas for improvement and motivate continuous enhancement through employee incentives.
- Operations
- Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
- Set an example by remaining calm under pressure.
- Manage weekly stock orders and quality checks.
- Maintain equipment through scheduled maintenance.
- Oversee inventory management.
- Handle opening and closing procedures.
- Ensure cleanliness, food hygiene, and customer experience standards.
- Implement health and safety protocols, reporting incidents promptly.
- Be available to work various shifts as part of the management team.
- Previous experience managing restaurants.
- Flexible and disciplined work approach.
- Experience in food environments is advantageous but not essential.
- Ability to work independently and as part of a team.
- Good numeracy and literacy skills.
- High standards of food hygiene and safety.
- Experience handling customer complaints.
- Adherence to health and safety procedures.
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Network with current or former employees of Tim Hortons. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you’re genuinely interested in the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully led a team or improved customer satisfaction. Highlighting these achievements will showcase your leadership skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Be ready to demonstrate your flexibility and adaptability. Since the role requires working various shifts, sharing experiences where you've successfully managed changing schedules or high-pressure situations will illustrate your readiness for the job.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your love for coffee and customer service, and explain how your previous experiences make you a great fit for the Restaurant Shift / Floor Manager position.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as leadership, communication, and flexibility. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Tim Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Experience
Tim Hortons values customer satisfaction highly. Be prepared to discuss how you've prioritised customer service in previous roles, including any strategies you used to enhance the customer experience and handle complaints effectively.
✨Understand the Brand
Familiarise yourself with Tim Hortons' brand values and their menu offerings. Showing that you understand their mission and can align with their goals will set you apart as a candidate who is genuinely interested in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage stress. Think of situations where you had to make quick decisions under pressure, and be ready to explain your thought process.
