Restaurant Shift / Floor Manager

Restaurant Shift / Floor Manager

Location: NG18 3GA

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you outgoing, looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada\’s fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you\’ll receive a competitive salary, opportunities for growth, and a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various shifts (including early mornings, afternoons, evenings, and weekends) are essential.

If you have a passion for leading dynamic teams, thrive on customer satisfaction, and love coffee, we\’d love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customers.
• Maintain customer focus in all restaurant operations.
• Accurate staff scheduling to meet demand.
• Support operational efficiency through regular store walks.

People

• Encourage staff suggestions and concerns.
• Provide performance feedback, set goals, and offer support.
• Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales trends, popular products, and peak times.
• Ensure proper product merchandising and marketing.
• Coach employees on upselling and suggestive selling.
• Identify areas for improvement and motivate continuous enhancement through employee incentives.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set an example by remaining calm under pressure.
• Manage weekly stock orders and quality checks.
• Maintain equipment through scheduled maintenance.
• Oversee inventory management.
• Handle opening and closing procedures.
• Ensure cleanliness, food hygiene, and customer experience standards.
• Implement health and safety protocols, reporting incidents promptly.
• Be available to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined work approach.
• Experience in food environments is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.

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