Restaurant Shift / Floor Manager

Location: PA3 4BA

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us! Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops? Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career. To be successful, you should be a great leader and positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a strong focus on the customer, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

• Customer Service
  • Lead by example, treating customers as a top priority.
  • Maintain a customer-focused approach in all operations.
  • Accurate staff scheduling to meet customer demand.
  • Support the team to ensure operational efficiency.
  • Conduct regular store walks from the customer's perspective.
• People
  • Encourage staff to share suggestions and concerns.
  • Provide feedback, set goals, and support team members.
  • Create a positive work environment where all employees are treated with dignity and respect, free from discrimination.
  • Manage performance issues in collaboration with HR.
• Driving Sales
  • Understand sales patterns, popular products, and peak times, and adjust accordingly.
  • Ensure products are correctly merchandised and adequately stocked, and support marketing campaigns.
  • Coach employees on upselling and suggestive selling techniques.
  • Regularly evaluate areas for improvement, using employee incentives to motivate continuous improvement.
• Operations
  • Monitor KPIs such as sales, employee turnover, food safety, and health & safety standards.
  • Set an example by remaining calm under pressure.
  • Manage weekly stock orders and quality checks on incoming supplies.
  • Implement maintenance schedules for equipment.
  • Maintain optimal inventory levels.
  • Oversee opening and closing procedures.
  • Ensure operational standards, cleanliness, food hygiene, customer experience, speed of service, and hospitality are maintained.
  • Follow health and safety procedures, reporting incidents promptly to the Regional Manager.
  • Be available to work various shifts as part of the management team.

• Previous experience managing restaurants.
• Flexible and disciplined approach to work.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Maintain high standards of food hygiene and safety.
• Experience handling customer complaints.
• Adhere to health and safety procedures.