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- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved Canadian brand expanding rapidly in the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and teamwork.
- Qualifications: Previous restaurant management experience is essential; flexibility and strong communication skills are a must.
- Other info: Ideal for coffee lovers eager to lead and inspire in a fast-paced environment.
The predicted salary is between 26700 - 40000 £ per year.
Location: IP1 5QP
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us! Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops? Tim Hortons is a prominent Canadian brand with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of new locations over the next 10 years. We prioritize customer experience and are seeking a Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you will help us maintain our exceptional brand. We offer a competitive salary, opportunities for growth, and a rewarding career path.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and a positive team player, with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential. If you have a passion for leading dynamic teams, thrive on customer satisfaction, and love coffee, we would love to hear from you.
Key Responsibilities
- Customer Service: Lead by example, prioritising customer satisfaction. Maintain a customer-focused approach in all operations. Accurately schedule staff to meet demand. Support the team to ensure operational efficiency. Conduct regular store walks from the customer's perspective.
- People: Encourage staff suggestions and address concerns. Provide performance feedback, set goals, and support development. Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination. Manage performance issues in collaboration with HR.
- Driving Sales: Understand sales patterns, popular products, and peak times. Ensure products are well-merchandised and stock levels are sufficient. Support marketing campaigns. Coach staff on upselling and suggestive selling techniques. Identify areas for improvement based on employee incentives and continuous improvement initiatives.
- Operations: Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards. Set a positive example under pressure. Manage weekly stock orders and quality checks. Oversee maintenance schedules for equipment. Manage inventory levels. Handle opening and closing procedures. Maintain cleanliness, food hygiene, and customer service standards. Ensure health and safety procedures are followed and reported promptly. Be flexible to work various shifts as part of the management team.
Key Requisites
- Previous experience managing restaurants.
- Flexible and disciplined work approach.
- Experience in food service is advantageous but not essential.
- Ability to work independently and as part of a team.
- Good numeracy and literacy skills.
- High standards of food hygiene and safety.
- Experience handling customer complaints.
- Adherence to health and safety procedures.
Restaurant Shift / Floor Manager employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you motivated staff or improved team performance, as this is crucial for the Restaurant Shift/Floor Manager position.
✨Tip Number 3
Research the local market and understand the competition in the quick service restaurant sector. Being knowledgeable about industry trends and customer preferences can give you an edge in discussions about driving sales and improving customer experience.
✨Tip Number 4
Prepare to discuss your flexibility and availability for various shifts. Since the role requires working at different times, showing that you're adaptable and willing to meet the demands of the business will make you a more attractive candidate.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to drive sales and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the brand. Mention your experience in fast-paced environments and how you can contribute to maintaining Tim Hortons' exceptional customer service standards.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, team leadership, and flexibility. Provide examples of how you've successfully managed teams and improved operational efficiency in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Tim Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance. This will show the interviewers that you can inspire and motivate others.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Be prepared to discuss how you've prioritised customer service in previous positions. Highlight any strategies you've implemented to enhance the customer experience, as this aligns perfectly with Tim Hortons' values.
✨Understand the Brand
Familiarise yourself with Tim Hortons' brand and its offerings. Knowing their menu, values, and recent developments will not only impress the interviewers but also show your genuine interest in the company. You might even want to mention your favourite products!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you've had to manage staff schedules, deal with customer complaints, or ensure operational efficiency. Practising these scenarios will help you respond confidently during the interview.
