At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational efficiency.
- Company: Join Tim Hortons, a beloved coffee brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Other info: Must be available for various shifts, including mornings and weekends.
- Why this job: Be part of an expanding company that values customer satisfaction and team spirit.
- Qualifications: Previous restaurant management experience is preferred; flexibility and teamwork are key.
The predicted salary is between 26700 - 40000 £ per year.
Restaurant Shift / Floor Manager
Location: BT36 7QN
Salary: £13.37+ Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK and we need great people like you to join us!!
Are you a natural leader with a passion for food, people, and world-class customer service? We’re searching for a Shift Manager who’s as fired up about hospitality as we are, and to support the Restaurant Manager in the day-to-day operation.
Tim Hortons is part of the fabric of Canada. With over 5,000 quick-service restaurants worldwide, we serve over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the U.K., and we have exciting plans to expand over the UK in the next 10 years.
We prioritise the customers in everything we do, and we are looking for an outgoing Shift Manager to join the team and ensure that we continue to have an exceptional brand. In return, you will be rewarded with a competitive salary and the opportunity to grow with us and carve a glorious career.
WHAT YOU’LL DO:
- Support in leading and inspiring an energetic team to deliver the best customer experience
- Keep things running smoothly, from the customer lobby to the back‑of‑house operation
- Drive performance, quality, and customer satisfaction every single shift
- Manage stock, schedules, training and all those juicy operational bits
WHAT WE’RE LOOKING FOR:
- Previous restaurant management experience (or strong assistant ready to step up!)
- A hands‑on, can‑do attitude
- Love for food, people, and building a buzz
- Calm under pressure – fast‑paced? You thrive in it!
- Excellent communication and leadership skills
SO..WHAT'S IN IT FOR YOU?
- A supportive, inclusive, and ambitious team
- A chance to truly make an impact
- Staff meals & discount
- Opportunities to grow with a fun, expanding tea
- Supportive, upbeat working environment
- Career growth and development opportunities
- Competitive salary and benefits
- If you're ready to contribute energy, lead by example, and make every shift unforgettable, we want to hear from you
Restaurant Shift / Floor Manager in Newtownabbey employer: Tim Hortons
Tim Hortons is an exceptional employer, offering a vibrant work culture that prioritises customer satisfaction and employee development. With competitive salaries, a bonus scheme, and ample opportunities for career growth in a rapidly expanding environment, you will thrive as part of a dynamic team dedicated to delivering outstanding service. Join us in BT36 7QN and be part of a global brand that values your contributions and fosters a positive atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Shift / Floor Manager in Newtownabbey
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Network with current or former employees of Tim Hortons. They can provide valuable insights into the company culture and management style, which can help you tailor your responses in interviews and show that you understand what it takes to succeed in this role.
✨Tip Number 3
Prepare examples from your past experience that showcase your leadership skills and ability to handle customer complaints effectively. Being able to discuss specific situations where you've excelled in these areas will make you stand out as a candidate.
✨Tip Number 4
Demonstrate your passion for coffee and the food service industry during your interactions with the hiring team. Showing enthusiasm for the product and the role can set you apart from other candidates who may not express the same level of interest.
We think you need these skills to ace Restaurant Shift / Floor Manager in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in restaurant management or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention your love for coffee and customer service, and explain how your skills align with the responsibilities of a Restaurant Shift / Floor Manager.
Highlight Key Skills:In your application, focus on key skills such as communication, team leadership, and operational efficiency. Provide examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
Show Enthusiasm for the Brand:Demonstrate your knowledge of Tim Hortons and its values in your application. Mention any personal experiences with the brand and express your excitement about contributing to its growth in the UK.
How to prepare for a job interview at Tim Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift / Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Be prepared to discuss how you've handled customer complaints and ensured a positive experience in previous positions. Highlight any strategies you've used to enhance customer service.
✨Understand the Business
Familiarise yourself with Tim Hortons' brand, values, and menu offerings. Showing that you understand their business model and can contribute to their goals will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to make quick decisions or manage a busy shift effectively, and be ready to discuss them.
