At a Glance
- Tasks: Create amazing guest experiences and serve delicious coffee in a fast-paced café environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK.
- Benefits: Hourly pay, flexible hours, and opportunities for career growth.
- Other info: Perfect for coffee lovers looking to thrive in a dynamic workplace.
- Why this job: Be part of a vibrant team delivering exceptional service and tasty treats.
- Qualifications: Customer service experience and a positive, energetic attitude.
The predicted salary is between 12 - 12 £ per hour.
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member, you will be a positive team player, who has previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your key responsibilities as Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant to ensure your actions contribute towards achieving them
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
- Report all work-related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Guest-Focused Café Team Member in Broadstairs employer: Tim Hortons
Tim Hortons is an exceptional employer that offers a vibrant work culture where team members can thrive in a fast-paced environment while delivering outstanding customer service. With opportunities for career growth and a commitment to employee development, you will be part of a dynamic team that values your contributions and passion for hospitality. Join us in our exciting expansion across the UK and enjoy the unique advantage of being part of a globally recognised brand that prioritises both its customers and its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Guest-Focused Café Team Member in Broadstairs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values and what makes them unique in the café scene. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional guest experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed. Plus, you’ll find all the info you need about the role and the amazing opportunities we offer!
We think you need these skills to ace Guest-Focused Café Team Member in Broadstairs
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through! Share any experiences where you went above and beyond for a customer, as this will show us that you truly understand the importance of guest satisfaction.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Restaurant Team Member. Mention specific examples from your past jobs that demonstrate your ability to thrive in a fast-paced environment.
Keep It Friendly and Professional:While we love a casual vibe, remember to keep your tone friendly yet professional. Use clear language and avoid jargon, so we can easily see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Tim Hortons
✨Know the Company
Before your interview, take some time to research Tim Hortons. Understand their values, mission, and what makes them unique in the UK market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest-Focused Café Team Member, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your passion for guest satisfaction and your fit for the role.
✨Practice Common Interview Questions
Think about common interview questions related to teamwork, handling difficult customers, and working in a fast-paced environment. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though it’s a café environment, first impressions matter! Dress smart-casual for your interview to show that you take the opportunity seriously. A neat appearance reflects your professionalism and respect for the role.
