At a Glance
- Tasks: Create amazing guest experiences and serve delicious food in a fast-paced environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK.
- Benefits: Hourly pay, flexible hours, and opportunities for career growth.
- Other info: Exciting plans for growth with hundreds of new restaurants opening soon.
- Why this job: Be part of a fun team and share your passion for coffee and customer service.
- Qualifications: Previous customer service experience and a positive, energetic attitude.
The predicted salary is between 12 - 12 € per hour.
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member, you will be a positive team player, who has previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your key responsibilities as Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant to ensure your actions contribute towards achieving them
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
- Report all work-related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Restaurant Team Member in Bath employer: Tim Hortons
Tim Hortons is an exceptional employer that offers a vibrant work culture where team members can thrive in a fast-paced environment while delivering outstanding customer service. With exciting growth plans across the UK, employees have ample opportunities for career advancement and personal development, all while enjoying the unique experience of working with a globally recognised brand known for its Canadian hospitality. Join us at our RM20 1WN location and be part of a team that values your passion for coffee and commitment to guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Member in Bath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values and what makes them unique in the coffee world. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional guest experiences, think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. It shows that you take the opportunity seriously and are ready to represent the Tim Hortons brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It’s the best way to ensure your application gets noticed, and you can keep an eye on any new openings as we expand across the UK!
We think you need these skills to ace Restaurant Team Member in Bath
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and your love for coffee. A bit of charm goes a long way!
Tailor Your Experience:Make sure to highlight any previous customer service experience you have. We’re looking for team players who thrive in fast-paced environments, so mention specific examples that showcase your skills and adaptability.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your availability and flexibility!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the info you need about the role and our amazing company culture there!
How to prepare for a job interview at Tim Hortons
✨Know the Company
Before your interview, take some time to research Tim Hortons. Understand their values, their menu, and what makes them unique in the UK market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Customer Service Skills
As a Restaurant Team Member, customer service is key. Prepare examples from your previous experience where you went above and beyond for a customer. Highlight your ability to handle difficult situations with a smile and how you can contribute to creating exceptional guest experiences.
✨Be Ready for Role-Play
Expect some role-play scenarios during your interview. You might be asked how you would handle a specific customer situation. Practise these scenarios beforehand so you can demonstrate your quick thinking and friendly approach, which are essential in a fast-paced environment.
✨Dress the Part
Even though it’s a restaurant job, first impressions matter! Dress smart-casual for your interview. This shows that you respect the opportunity and understand the importance of presentation in the food service industry.
