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- Tasks: Support the Restaurant Manager and lead a dynamic team to deliver exceptional customer service.
- Company: Join Tim Hortons, a beloved brand with a growing presence in the UK.
- Benefits: Competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of an exciting journey as we expand and serve millions of coffee lovers.
- Qualifications: Experience in restaurant management and a passion for customer service.
- Other info: Flexible shifts and a vibrant team culture await you!
The predicted salary is between 24000 - 36000 £ per year.
Location: WA5 7YA
Salary: £ Bonus Scheme
Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK and we need great people to join us. Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service or coffee shops? Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the U.K., with exciting plans to open hundreds of restaurants over the next 10 years. We put the customers at the forefront of everything that we do, and we are currently looking for an outgoing Restaurant Shift / Floor Manager to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with a competitive salary, with the opportunity to grow with us and carve a glorious career.
Responsibilities
- Customer Service: Lead by example treating customers as top priority. Be customer focused in all areas of the restaurant operations. Accurate staff scheduling that meets customer demand. Support the whole team to maintain operational efficiency. Conduct regular store walks, in the eyes of the customer.
- People: Encourage staff to share suggestions and concerns. Provide feedback to all members of the team on performance, set goals and objectives & provide support and guidance. Create a positive teamwork ensuring that all employees are treated with dignity and respect and are free from discrimination. Performance management when necessary, working with the HR Department.
- Driving Sales: An in-depth understanding of sales, popular products, peak trade times, and adjusts accordingly. Ensure all products are correctly merchandised and at sufficient levels and all aspects of the marketing campaigns. Coach employees to up sell and suggestive sell to customers. Constantly evaluate where the restaurant could improve. Based on employee incentives to bring employees focus to continuous improvement.
- Operations: Key Performance Indicators, such as sales, employee turnover, Food safety and Health & Safety standards. Set the example for your team by keeping a cool head under pressure. Weekly stock orders and ensure that all incoming orders are checked for quality. Maintenance schedule for all equipment for preventative maintenance and calibration purposes. Optimal inventory management. Opening and closing procedures. Maintaining operational standards/cleanliness within the restaurant, such as food quality, food hygiene standards, customer experience, speed of service and hospitality. Health and Safety program in the restaurant, focusing on the accurate and prompt reporting of any accidents or incidents to the Regional Manager. Be available at the times to work a variety of shifts as part of the management team.
Qualifications / Key Requisites
- Previous experience of running restaurants
- A flexible and disciplined approach to work
- Experience of working in a food environment would be advantageous but not essential
- Able to work as part of a team and on their own
- Have a reasonable standard of numeracy and literacy
- To maintain a high level of food hygiene and food safety
- Experienced in handling customer complaints
- To maintain positive Health and Safety procedures and instructions are followed
Restaraunt Assistant Manager in Warrington employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaraunt Assistant Manager in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of Restaurant Assistant Manager. We want you to feel confident and ready to shine!
✨Tip Number 3
Show off your people skills! As a potential manager, it’s crucial to demonstrate your ability to lead and motivate a team. Share examples of how you've successfully managed staff or resolved customer complaints in the past. Let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Restaraunt Assistant Manager in Warrington
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the brand. Remember, we’re looking for outgoing individuals who can connect with our customers.
Tailor Your Experience: Make sure to highlight your relevant experience in restaurants or quick service environments. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and how they relate to the responsibilities listed in the job description.
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, your application will go straight to us, and we can get back to you faster. Plus, it shows you’re serious about joining the Tim Hortons family!
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Know the Brand Inside Out
Before your interview, make sure you research Tim Hortons thoroughly. Understand their values, menu offerings, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a potential Restaurant Assistant Manager, it's crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. This will highlight your capability to manage and motivate staff.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like managing peak times or dealing with customer complaints. Think of scenarios from your previous roles and how you tackled them. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, growth opportunities, or how success is measured in the role. This shows you're not just interested in the job, but also in contributing positively to the team and the restaurant's success.
