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- Tasks: Create amazing guest experiences and serve delicious food with a smile.
- Company: Join Tim Hortons, a vibrant brand known for its Canadian hospitality.
- Benefits: Competitive hourly pay, flexible hours, and career growth opportunities.
- Other info: Dynamic work environment with opportunities to learn and grow.
- Why this job: Be part of a fun team and make customers happy every day.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 13 - 16 £ per hour.
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us. We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand.
In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career. As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.
To apply for the position you will be a positive team player, who has previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends). If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your Key Responsibilities
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
- Report all work-related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Management and Manufacturing
Industry: Restaurants
Restaurant Team Member in Swansea employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member in Swansea
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on Tim Hortons. Understand their values, what they stand for, and how they treat their customers. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional guest experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. It doesn’t have to be a suit, but looking tidy and approachable can make a great first impression. Remember, you’re applying to be a friendly face for customers!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Tim Hortons family. Plus, it’s super easy to do – just hop onto our site and get started!
We think you need these skills to ace Restaurant Team Member in Swansea
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and your passion for working in a team.
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We love seeing how your past roles have prepared you for this fast-paced environment, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Know the Company
Before your interview, take some time to research Tim Hortons. Understand their values, mission, and what makes them unique in the UK market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Restaurant Team Member, customer service is key. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. Be ready to discuss how you can bring that same energy and passion to Tim Hortons.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. You might be asked how you would handle a difficult customer or a busy shift. Practise these scenarios beforehand so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
Even though it’s a restaurant job, first impressions matter! Dress smart-casual for your interview. This shows that you respect the opportunity and are serious about joining the team. Plus, it gives a glimpse of how you’ll present yourself to customers.