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- Tasks: Create amazing guest experiences and serve delicious food in a fast-paced environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK.
- Benefits: Competitive hourly pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a fun team and share your passion for coffee and customer service.
- Qualifications: Previous customer service experience and a positive, team-oriented attitude.
- Other info: Exciting plans for growth with hundreds of new restaurants opening soon.
The predicted salary is between 13 - 16 £ per hour.
Location: BT36 7QN
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member, you will be a positive team player, who has previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
Your Key Responsibilities
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhering to restaurant performance standards for crew stations and as per shift manager directions
- Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them
- Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
- Report all work-related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed
Restaurant Team Member (Monday-Friday) employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member (Monday-Friday)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tim Hortons. Understand their values and what makes them unique in the market. This will help you connect with the team during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional guest experiences, think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. It doesn’t have to be a suit, but looking neat and tidy shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of being noticed. Plus, you can keep an eye on any new openings as we expand across the UK!
We think you need these skills to ace Restaurant Team Member (Monday-Friday)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and your love for coffee. A bit of charm goes a long way!
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We’re looking for team players who thrive in fast-paced environments, so mention specific examples that showcase your skills and adaptability.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Restaurant Team Member role. Remember, we’re busy serving up deliciousness!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way to joining our team!
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Know the Company
Before your interview, take some time to research Tim Hortons. Understand their values, mission, and what makes them unique in the UK market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Restaurant Team Member, customer service is key. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. Be ready to discuss how you can bring that same energy and passion to Tim Hortons.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. You might be asked how you would handle a difficult customer or a busy shift. Practise these scenarios beforehand so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
Even though it’s a casual environment, dressing smartly for your interview shows professionalism. Opt for clean, neat attire that reflects the brand's image. This will help create a positive first impression and show that you take the opportunity seriously.
