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- Tasks: Join our team to create amazing guest experiences and serve delicious food and drinks.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 locations worldwide.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth in a fun environment.
- Why this job: Be part of a vibrant team where your passion for customer service and coffee can shine!
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: We're looking for enthusiastic team players who thrive in a fast-paced setting.
Job Title: Restaurant Team Member
Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis.
In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.
Location
BT414LL
Salary
Hourly paid
Job Type
Full-time & Part-time available
Key Responsibilities
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly and accurate service to all customers
- Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
- Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
- Carry out temperature checks and record as per company process
- Complete daily and weekly cleaning schedules as per cleaning chart
- Follow critical standards for raw and finished product quality, service speed, cleanliness and sanitation
- Adhere to restaurant performance standards for crew stations and as per shift manager directions
- Be aware of the goals and targets of the restaurant, contributing towards achieving them
- Maintain operational and kitchen areas to exceed customer cleanliness, comfort & convenience expectations, including restocking of workstations
- Report all work related near misses, injuries and illnesses as soon as possible
- Follow correct procedures and reasonable instructions, including wearing Personal Protective Equipment (PPE) when instructed
Qualifications
- Positive team player
- Previous customer service experience within a dynamic, fast‑paced environment
- Excellent communication skills with a strong focus on the customer
- Flexibility to work a range of hours including early mornings, afternoons, evenings and weekends
If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee, we would love for you to get in touch and apply for our Restaurant Team Member opportunity!
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Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' menu and values. Understanding their offerings and the Canadian hospitality ethos will help you connect better during interviews and show your genuine interest in the brand.
✨Tip Number 2
Highlight your customer service experience in fast-paced environments. Be ready to share specific examples of how you've handled busy situations or resolved customer issues effectively, as this is crucial for the Restaurant Team Member role.
✨Tip Number 3
Demonstrate your flexibility and willingness to work various shifts. Since the role requires early mornings, evenings, and weekends, showing that you're adaptable can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your passion for coffee and customer satisfaction. Sharing your enthusiasm for the product and how you aim to enhance guest experiences can resonate well with the hiring team.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Use keywords from the job description to demonstrate that you understand what Tim Hortons is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Tim Hortons. Mention specific qualities that make you a great fit for the Restaurant Team Member role.
Showcase Your Personality: In your application, let your personality shine through. Tim Hortons values friendly and outgoing team members, so don’t hesitate to express your enthusiasm for creating exceptional guest experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Tim Hortons values a positive attitude and a genuine desire to help customers, so share any relevant experiences that highlight your commitment to guest satisfaction.
✨Demonstrate Teamwork Skills
As a Restaurant Team Member, you'll be part of a dynamic team. Be prepared to discuss how you've successfully worked in teams before, showcasing your ability to collaborate and support your colleagues in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing busy periods. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Know the Brand
Familiarise yourself with Tim Hortons' menu and brand values before the interview. Showing that you understand their products and what they stand for will demonstrate your genuine interest in the role and the company.