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- Tasks: Create exceptional guest experiences and provide fast, friendly service.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a vibrant team in a fast-paced environment with a focus on customer satisfaction.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible shifts available, including mornings, afternoons, evenings, and weekends.
Location: Chester (CH1 4RY)
Salary: Hourly paid, £12.25 per hour
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment?
Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?
Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.
We put customers at the forefront of everything we do, and we are currently looking for outgoing Restaurant Team Members to join us on a permanent basis to maintain our exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and opportunities for career growth.
As a Restaurant Team Member, you will create exceptional guest experiences. Whether greeting guests or preparing bakery items, your energy and passion for guest service will make you a top team member in this fast-paced environment.
To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours including mornings, afternoons, evenings, and weekends are essential.
If you are passionate about customer service, thrive on customer satisfaction, and love coffee, we would love to hear from you!
Your Key Responsibilities as a Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly
- Providing fast, friendly, and accurate service
- Resolving simple customer inquiries and referring complex issues to a manager
- Ensuring food is prepared, stored, and maintained according to health and safety standards
- Carrying out temperature checks and recording them as per company procedures
- Completing cleaning schedules daily and weekly
- Maintaining quality, speed, cleanliness, and sanitation standards
- Adhering to performance standards for stations and shift instructions
- Contributing to the restaurant’s goals and targets
- Maintaining operational and kitchen areas to exceed cleanliness and comfort expectations, including restocking
- Reporting work-related incidents, near misses, injuries, and illnesses promptly
- Following procedures and wearing PPE when instructed
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Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer service and Canadian hospitality will help you align your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you provided excellent service or resolved customer issues, as this will demonstrate your suitability for the fast-paced environment they are looking for.
✨Tip Number 3
Show your enthusiasm for coffee and the food industry. Being passionate about the products you’ll be serving can set you apart from other candidates, so be ready to share your favourite Tim Hortons items or what excites you about working in a restaurant.
✨Tip Number 4
Be flexible with your availability. Since the role requires working various hours, including weekends and evenings, highlighting your willingness to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Restaurant Team Member position. Tailor your application to highlight relevant experience in customer service and teamwork.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to make it easy to read, and include any specific achievements that demonstrate your ability to provide excellent guest experiences.
Write a Personalised Cover Letter: In your cover letter, express your passion for customer service and why you want to work at Tim Hortons. Mention your flexibility with working hours and how your skills align with their values of delivering exceptional guest experiences.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a positive team player is crucial. Highlight your ability to work well in a team by discussing past experiences where collaboration led to success, especially in fast-paced environments.
✨Be Ready for Scenario Questions
Prepare for questions that may ask how you would handle specific situations, such as dealing with a difficult customer or managing a busy shift. Think about your responses in advance to show your problem-solving skills and adaptability.
✨Know the Brand
Familiarise yourself with Tim Hortons' values, menu, and what sets them apart in the market. Showing that you understand the brand and its commitment to customer service will demonstrate your genuine interest in the role.
