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- Tasks: Join us as a Restaurant Team Member, delivering exceptional guest experiences and delicious products.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 locations worldwide.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for career growth in a vibrant environment.
- Why this job: Be part of a dynamic team where your passion for customer service and coffee can shine.
- Qualifications: Previous customer service experience and excellent communication skills are essential; flexibility is a must.
- Other info: Apply now to be among the first 25 applicants and kickstart your career with us!
Be among the first 25 applicants!
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment?
Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?
Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to uphold an exceptional brand. In return, you will be rewarded with an hourly rate aligned with the National Minimum Wage and the opportunity to grow your career with us.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the first person our guests encounter or produce the bakery items they enjoy, your energy and passion for guest service will make you a top team member in this fast-paced environment.
To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a strong focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about customer service, thrive on customer satisfaction, and love coffee, we would love to hear from you! Apply now for our Restaurant Team Member position.
Your Key Responsibilities as a Restaurant Team Member:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly, and accurate service to all customers
- Attempting to resolve simple customer inquiries and referring difficult ones to a Manager
- Ensuring food is prepared, stored, and areas maintained according to Health & Safety standards
- Carrying out temperature checks and recording as per company process
- Completing daily and weekly cleaning schedules as per the cleaning chart
- Following standards for product quality, service speed, cleanliness, and sanitation
- Adhering to restaurant performance standards and shift manager instructions
- Being aware of restaurant goals and targets to contribute toward achieving them
- Maintaining operational and kitchen areas to exceed customer expectations, including restocking
- Reporting work-related incidents, injuries, or illnesses promptly
- Following procedures and wearing PPE when instructed
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Restaurants
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Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer service and Canadian hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires availability during early mornings, evenings, and weekends, highlighting your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of Tim Hortons if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Restaurant Team Member. Emphasise your ability to work in a fast-paced environment and any previous roles where you provided exceptional guest experiences.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Tim Hortons. Mention why you are excited about the opportunity and how your values align with the company's focus on customer satisfaction.
Highlight Flexibility: In your application, make sure to mention your availability to work various hours, including early mornings, evenings, and weekends. This shows that you are adaptable and willing to meet the needs of the restaurant.
Showcase Teamwork Skills: Since the role requires being a positive team player, include examples in your application that demonstrate your ability to work well with others. Highlight any past experiences where you contributed to a team goal or helped create a positive work environment.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a team player is crucial. Highlight your ability to work well with others and share instances where you collaborated effectively in a fast-paced environment.
✨Be Prepared for Common Questions
Anticipate questions related to handling difficult customers or working under pressure. Prepare thoughtful responses that showcase your problem-solving skills and adaptability.
✨Know the Brand
Familiarise yourself with Tim Hortons' values and offerings. Being knowledgeable about their products and the brand's Canadian heritage will show your genuine interest in the company.
