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- Tasks: Join us as a Restaurant Team Member, delivering exceptional guest experiences and delicious food.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 restaurants worldwide.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth in a vibrant team environment.
- Why this job: Be part of a fun, fast-paced culture where your passion for customer service shines and makes a difference.
- Qualifications: Previous customer service experience and excellent communication skills are essential; flexibility in working hours is a must.
- Other info: Perfect for high school and college students looking to kickstart their careers in hospitality!
Location: Gravesend (DA11 0DQ)
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items, your energy and passion for guest service will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. You will possess excellent communication skills, a strong focus on the customer, and flexibility to work various hours including early mornings, afternoons, evenings, and weekends.
If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you and invite you to apply for our Restaurant Team Member position.
Your Key Responsibilities as a Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly, and accurate service to all customers
- Attempting to resolve simple customer inquiries and referring difficult ones to a Manager
- Ensuring food is prepared and stored according to Health & Safety standards
- Carrying out temperature checks and recording them as per company process
- Completing daily and weekly cleaning schedules as per cleaning chart
- Following standards for raw and finished product quality, service speed, cleanliness, and sanitation
- Adhering to restaurant performance standards for crew stations and shift manager directions
- Being aware of the restaurant’s goals and targets and contributing towards achieving them
- Maintaining operational and kitchen areas to exceed customer expectations, including restocking workstations
- Reporting all work-related near misses, injuries, and illnesses promptly
- Following correct procedures and instructions, including wearing Personal Protective Equipment (PPE) when instructed
Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer service and Canadian hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for a Restaurant Team Member.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires availability for early mornings, evenings, and weekends, highlighting your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Prepare to express your passion for coffee and customer satisfaction. Sharing your enthusiasm for the product and how it relates to your desire to provide excellent service can set you apart from other applicants.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Restaurant Team Member. Emphasise your ability to work in a fast-paced environment and any previous roles where you provided exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Tim Hortons. Mention specific reasons why you want to join their team and how your values align with their commitment to customer satisfaction.
Highlight Flexibility: In your application, clearly state your availability to work various hours, including early mornings, afternoons, evenings, and weekends. This shows that you are adaptable and willing to meet the needs of the restaurant.
Showcase Communication Skills: Demonstrate your excellent communication skills in both your CV and cover letter. Provide examples of how you've effectively interacted with customers in previous roles, as this is crucial for a position that focuses on guest experiences.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, teamwork is crucial. Highlight your ability to work well with others by discussing past experiences where you collaborated effectively in a fast-paced environment.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about how you would respond to difficult customers or high-pressure situations, and be ready to share your thought process.
✨Know the Brand
Familiarise yourself with Tim Hortons' values and offerings. Being knowledgeable about their products and the brand's Canadian roots will show your genuine interest in the company and its culture.
