At a Glance
- Tasks: Join us as a Restaurant Team Member, delivering exceptional guest experiences and creating delicious bakery items.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 restaurants worldwide.
- Benefits: Enjoy competitive hourly pay, flexible hours, and opportunities for career growth in a vibrant environment.
- Other info: Positions available for both full-time and part-time roles; perfect for students looking to gain experience.
- Why this job: Be part of a fun team, serve amazing coffee, and make customers smile every day!
- Qualifications: Previous customer service experience and excellent communication skills are essential; flexibility is a must.
Location: BT23 8NN
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and carve a glorious career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the first person our guests encounter or produce the bakery items they love, your energy and passion for guest service will make you a top team member in this fast-paced environment.
To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. You will possess excellent communication skills, a strong focus on the customer, and flexibility to work various hours including early mornings, afternoons, evenings, and weekends.
If you have a passion for fantastic customer service, thrive on customer satisfaction, and love coffee, we would love for you to apply for our Restaurant Team Member position!
Your Key Responsibilities Include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly, and accurate service to all customers
- Attempting to resolve simple customer inquiries and referring difficult ones to a manager
- Ensuring food is prepared, stored, and areas are maintained according to health & safety standards
- Carrying out temperature checks and recording them as per company process
- Completing daily and weekly cleaning schedules
- Following standards for product quality, service speed, cleanliness, and sanitation
- Adhering to restaurant performance standards and shift manager instructions
- Being aware of restaurant goals and targets to contribute towards achieving them
- Maintaining operational and kitchen areas to exceed customer expectations, including restocking
- Reporting all work-related near misses, injuries, and illnesses promptly
- Following procedures and instructions, including wearing PPE when required
Restaurant Team Member in Newtownards employer: Tim Hortons UK & Ireland Ltd.
Tim Hortons UK & Ireland Ltd. is an excellent employer that values its team members by fostering a vibrant work culture centred around true Canadian hospitality. Employees enjoy flexible shift patterns, opportunities for personal growth, and a supportive environment that encourages teamwork and customer satisfaction. Working in the East Midlands offers the unique advantage of being part of a community-focused brand that prioritises both employee well-being and exceptional service.
Contact Details:
Tim Hortons UK & Ireland Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Member in Newtownards
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer service and Canadian hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for the Restaurant Team Member role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires availability for early mornings, evenings, and weekends, highlighting your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Prepare to express your passion for coffee and customer service. Sharing your enthusiasm for the products and the experience you want to create for customers can set you apart from other applicants.
We think you need these skills to ace Restaurant Team Member in Newtownards
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Restaurant Team Member position. Tailor your application to highlight relevant experience in customer service and teamwork.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to make it easy to read, and include any specific achievements or skills that relate to the role.
Write a Personalised Cover Letter:Create a cover letter that reflects your enthusiasm for the role and the company. Mention your passion for customer service and how you align with Tim Hortons' values of providing exceptional guest experiences.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, teamwork is crucial. Highlight your ability to work well with others by discussing past experiences where you collaborated effectively in a fast-paced environment.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about how you would respond to difficult customers or high-pressure situations, and be ready to share your thought process.
✨Know the Brand
Familiarise yourself with Tim Hortons' values and offerings. Being knowledgeable about their products and the brand's Canadian roots will show your genuine interest in the company and its culture.
