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- Tasks: Join us as a Restaurant Team Member, delivering exceptional guest experiences daily.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 locations worldwide.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth in a fun environment.
- Why this job: Be part of a vibrant team, serving delicious coffee and creating memorable moments for customers.
- Qualifications: Previous customer service experience and a positive attitude are essential; flexibility in working hours is a must.
- Other info: Perfect for high school and college students looking for a dynamic job with a friendly atmosphere.
Location: NE38 7RW
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and opportunities to grow your career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the first person our guests encounter or produce the bakery items they love, your energy and passion for guest service will make you a top team member in this fast-paced environment.
To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a strong customer focus, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you have a passion for customer service, thrive on customer satisfaction, and love coffee, we would love to hear from you and invite you to apply for our Restaurant Team Member position.
Your Key Responsibilities as a Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly, and accurate service to all customers
- Resolving simple customer inquiries and referring complex issues to a manager
- Ensuring food is prepared, stored, and maintained according to health and safety standards
- Carrying out temperature checks and recording results as per company procedures
- Completing daily and weekly cleaning schedules
- Following standards for product quality, service speed, cleanliness, and sanitation
- Adhering to restaurant performance standards and shift manager instructions
- Staying aware of the restaurant's goals and targets to contribute towards achieving them
- Maintaining operational and kitchen areas to exceed customer expectations, including restocking
- Reporting work-related incidents, injuries, or illnesses promptly
- Following procedures and instructions, including wearing PPE when required
Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer service and Canadian hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for the Restaurant Team Member role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires availability during early mornings, evenings, and weekends, highlighting your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Prepare to express your passion for coffee and customer service. Sharing your enthusiasm for the products and the experience you want to create for customers can set you apart from other applicants.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Restaurant Team Member. Emphasise your ability to work in a fast-paced environment and any previous roles where you provided exceptional guest experiences.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Tim Hortons. Mention specific reasons why you want to join their team and how your values align with their commitment to customer satisfaction.
Highlight Flexibility: In your application, clearly state your availability to work various hours, including early mornings, evenings, and weekends. This shows that you are adaptable and willing to meet the needs of the restaurant.
Showcase Communication Skills: Demonstrate your excellent communication skills in both your CV and cover letter. Use examples from past experiences where you effectively interacted with customers or resolved inquiries to illustrate your capability in this area.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a team player is crucial. Highlight your ability to work well with others and share instances where you collaborated effectively in a fast-paced environment.
✨Be Prepared for Common Questions
Anticipate questions related to handling difficult customers or working under pressure. Prepare thoughtful responses that showcase your problem-solving skills and adaptability.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects your professionalism.
