Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Restaurant Team Member, delivering exceptional guest experiences and creating delicious bakery items.
- Company: Tim Hortons is a beloved Canadian brand expanding across the UK with over 5,000 restaurants worldwide.
- Benefits: Enjoy competitive hourly pay, flexible hours, and opportunities for career growth in a vibrant environment.
- Why this job: Be part of a fun team, serve amazing coffee, and make customers smile every day!
- Qualifications: Previous customer service experience, excellent communication skills, and a positive attitude are essential.
- Other info: Flexible shifts available, including mornings, afternoons, evenings, and weekends.
Location: LE1 4FB
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to uphold our exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and build a rewarding career.
As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the first person our guests encounter or produce the bakery items they love, your energy and passion for guest service will make you a top team member in this fast-paced environment.
To apply for the position of Restaurant Team Member, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a strong focus on the customer, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you and invite you to apply for our Restaurant Team Member position.
Your Key Responsibilities as a Restaurant Team Member include:
- Welcoming every customer with a smile and being genuinely friendly at all times
- Delivering fast, friendly, and accurate service to all customers
- Resolving simple customer inquiries and referring complex issues to a Manager
- Ensuring food is prepared, stored, and the preparation areas are maintained according to Health & Safety and Audit standards
- Carrying out temperature checks and recording them as per company procedures
- Completing daily and weekly cleaning schedules as per the cleaning chart
- Following standards for raw and finished product quality, service speed, cleanliness, and sanitation
- Adhering to restaurant performance standards for crew stations and shift manager instructions
- Being aware of the restaurant's goals and targets to contribute effectively
- Maintaining operational and kitchen areas to exceed customer expectations for cleanliness, comfort, and convenience, including restocking workstations
- Reporting all work-related near misses, injuries, and illnesses promptly
- Following correct procedures and instructions, including wearing Personal Protective Equipment (PPE) when required
Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer service and Canadian hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires availability during various shifts, highlighting your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Express your passion for coffee and customer service during any interactions. Sharing your enthusiasm can set you apart from other candidates and show that you're genuinely interested in being part of the Tim Hortons team.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Restaurant Team Member. Familiarise yourself with the key tasks mentioned in the job description, such as customer service and food safety standards.
Tailor Your CV: Highlight your previous customer service experience and any relevant skills that align with the role. Use specific examples to demonstrate how you've excelled in fast-paced environments and contributed to team success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Tim Hortons. Mention your love for coffee and how you embody the friendly, welcoming spirit they seek in their team members.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a team player is crucial. Highlight your ability to work well with others and share instances where you collaborated effectively in a fast-paced environment.
✨Be Prepared for Common Questions
Anticipate questions related to handling difficult customers or working under pressure. Prepare thoughtful responses that showcase your problem-solving skills and adaptability.
✨Know the Brand
Familiarise yourself with Tim Hortons' values and offerings. Being knowledgeable about their products and the brand's Canadian roots will show your genuine interest in the company and its culture.
